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Best Practices Events

Maximizing Fiber Networks: Key Takeaways from FTTH Conference 2024
By Ronan Bracken on April 2, 2024

Fresh from the bustling halls of the FTTH Conference 2024, Europe's leading fibre optic summit which took place in Berlin, Germany from March 19-21, the Incognito team is excited to unpack...

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Best Practices Service Orchestration DOCSIS

10G Business Fiber Services Made Easy with Incognito and Vecima
By Incognito on October 16, 2023

Cable operators seeking 10G business services using PON are often faced with concerns over fiber plant exhaustion, back-office integration, optical service reach, and service assurance in...

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Best Practices General

The Challenges and Opportunities Operators at Different Levels Face
By Incognito on May 12, 2023

It can be hard to keep up with the fast-growing, fast-moving, and highly competitive telecom industry. The industry's global nature, encompassing players located in every market and region...

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Best Practices DOCSIS

Alleviate DOCSIS Migration Pains with Incognito's Help
By Sonya Goodanetz on March 21, 2022

Whether you're a large operator serving millions of devices or a growing operator with thousands of subscribers; whether you're considering a complete DOCSIS migration or an...

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Best Practices DDI

Simplify Firmware Upgrades with Client Classes and Classified Settings
By Incognito on November 24, 2015

Traditionally, firmware files were quite small. But with embedded routers, eMTA, CWMP TR-069 settings, and other sections, firmware file sizes are growing. This can affect normal CM...

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Best Practices DOCSIS

A Technical Guide to DOCSIS 3.1 – Part 1: Increasing Capacity
By Incognito on September 30, 2015

Updated August 27, 2019 Originally published in September 2015, this technical guide is designed to equip network professionals with the information they need to fully understand DOCSIS...

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Best Practices General

Why Traditional Customer Service Models Just Don't Cut It – Part 2
By Incognito on June 30, 2015

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How will you avoid...

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Best Practices

Why Traditional Customer Service Models Just Don’t Cut It – Part 1
By Incognito on June 23, 2015

The answer lies in subscriber self-service.

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Best Practices DDI

IPDR: More than Just Usage-based Billing – Part 1
By Incognito on May 5, 2015

In recent years, CMTS vendors have expanded their support of IPDR to provide access to more network and subscriber usage information. This data can be used for congestion management,...

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Best Practices Device Management Network Analytics Service Orchestration

Five Easy Ways to Improve the Customer Experience
By Incognito on April 21, 2015

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

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