Incognito Insights

Simplify Firmware Upgrades with Client Classes and Classified Settings

Traditionally, firmware files were quite small. But with embedded routers, eMTA, CWMP TR-069 settings, and other sections, firmware file sizes are growing. This can affect ...
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Why Traditional Customer Service Models Just Don't Cut It – Part 2

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How ...
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Why Traditional Customer Service Models Just Don’t Cut It – Part 1

The answer lies in subscriber self-service.
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IPDR: More than Just Usage-based Billing – Part 1

In recent years, CMTS vendors have expanded their support of IPDR to provide access to more network and subscriber usage information. This data can be used for congestion ...
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Five Easy Ways to Improve the Customer Experience

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service ...
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Just How Important Are Customer Experiences?

This shift isn’t just specific to data services. Help Scout recently compiled data from a variety of sources that found there are a number of reasons that businesses everywhere ...
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Fair Share for Bandwidth Management

By now, we know that Internet Protocol Detail Record (IPDR) is a highly efficient protocol that delivers per-subscriber service usage information directly from the CMTS. This ...
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The 3 Keys to Unlock Your Operational Performance

Internet service providers use KPIs as a way to assess the performance of organizations, business units, or systems on an ongoing basis. But building KPIs out of a mountain of ...
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The Top Six Considerations for IPAM Network Discovery

Network architects, IP planners, and network engineers understand the benefits of having an updated inventory of all the IP configurations on their devices — optimized IP ...
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