Incognito Insights

News and Awards Automation Device Management Network Analytics Service Orchestration

In today's connected world, subscribers expect always-on, always-fast broadband services, making them more critical of their interactions with service providers. As a result, providing...

Network Analytics

Introduction The first two posts in this series have highlighted the Monetize and Act modules of Incognito's award-winning Network Monetization and Analytics Platform (MAP).

Network Analytics

Introduction As those who read the first post in this series may already know, Incognito's Network Monetization and Analytics Platform is a centralized platform spanning multiple...

Network Analytics

Introduction Service providers have a wealth of subscriber data in their networks; however, capturing that data and using it to optimize service delivery is complicated. Incognito makes...

Network Analytics

Language changes as quickly as technology. In both areas we constantly see new terms and ideas, and in both cases, it can take a while to fully grasp the importance and relevance of these...

Network Analytics

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable industry and is...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Network Analytics

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network traffic management....

Network Analytics

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten time to...

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

News and Awards Network Analytics

The modular platform enables the following solutions:

Network Analytics

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Device Management Network Analytics

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

Network Analytics

Here are some key questions to answer if you want to stay ahead of the VR trends:

Network Analytics

Customer Service and Retention have a significant effect on subscriber churn rates

Network Analytics

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ineffective for...

Network Analytics

When providing transit, typically the customer is provided with the physical connection, the other side of the p2p link between the provider edge (PE) router device and the customer edge...

Network Analytics

That’s not to say that problems only happen within the customer premises — quality of service issues occur at every stage of service delivery, with issues in the delivery platform,...

Network Analytics

The table below shows the service definition of the new 4G unlimited mobile data plans from three top-tier carriers. As you can see, unlimited does not mean unfettered access.