Incognito Insights

Leveraging the Internet of Behavior to Enhance the Customer Journey

By: Tudor Robins on 08/24/21 11:49

Language changes as quickly as technology. In both areas we constantly see new terms and ideas, and in both cases, it can take a while to fully grasp the importance and ...

Top 5 Challenges Keeping Cable MSOs Awake at Night

By: Patrick Kinnerk on 07/29/19 16:59

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable ...

Enhancing Customer Care, Part 6: Discover

By: Pete Koat on 12/12/17 10:39

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over ...

Preserving Network Capacity with Network Policies

By: Incognito on 11/28/17 17:10

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network ...

Faster Service Configuration and Improved Subscriber Tracking

By: Ronan Bracken on 11/07/17 17:20

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten ...

Enhancing-Customer-Care-Part-5-Make-Purchasing-a-Frictionless-Activity

Enhancing Customer Care: Make Purchasing a Frictionless Activity

By: Pete Koat on 10/17/17 17:32

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which ...

Announcing-Incognito-Software-Network-Monetization-and-Analytics-Platform

Announcing Incognito Network Monetization and Analytics Platform

By: Incognito on 09/26/17 18:00

The modular platform enables the following solutions:

Optimize-Experiences-with-Accurate-and-Transparent-Billing-and-Payment

Optimize Experience with Accurate and Transparent Billing and Payment

By: Pete Koat on 09/05/17 18:16

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...

Reduce-Churn-with-Better-Visibility-Over-Your-Service-Activation-Processes

Have Better Visibility Over Your Service Activation Processes

By: Ronan Bracken on 08/22/17 18:23

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...

Broadband Experience and the Outside Plant

By: Pete Koat on 08/15/17 18:26

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...

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