Incognito Insights

News and Awards Automation Device Management Network Analytics Service Orchestration

In today's connected world, subscribers expect always-on, always-fast broadband services, making them more critical of their interactions with service providers. As a result, providing...

Network Analytics

Introduction The first two posts in this series have highlighted the Monetize and Act modules of Incognito's award-winning Network Monetization and Analytics Platform (MAP).

Network Analytics

Introduction As those who read the first post in this series may already know, Incognito's Network Monetization and Analytics Platform is a centralized platform spanning multiple...

Network Analytics

Introduction Service providers have a wealth of subscriber data in their networks; however, capturing that data and using it to optimize service delivery is complicated. Incognito makes...

Network Analytics

Language changes as quickly as technology. In both areas we constantly see new terms and ideas, and in both cases, it can take a while to fully grasp the importance and relevance of these...

Network Analytics

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable industry and is...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Network Analytics

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network traffic management....

Network Analytics

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten time to...

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

News and Awards Network Analytics

The modular platform enables the following solutions:

Network Analytics

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Device Management Network Analytics

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

Network Analytics

Here are some key questions to answer if you want to stay ahead of the VR trends:

Network Analytics

Customer Service and Retention have a significant effect on subscriber churn rates

Network Analytics

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ineffective for...

Network Analytics

When providing transit, typically the customer is provided with the physical connection, the other side of the p2p link between the provider edge (PE) router device and the customer edge...

Network Analytics

That’s not to say that problems only happen within the customer premises — quality of service issues occur at every stage of service delivery, with issues in the delivery platform,...

Network Analytics

The table below shows the service definition of the new 4G unlimited mobile data plans from three top-tier carriers. As you can see, unlimited does not mean unfettered access.

Network Analytics

A small or medium-sized business using too much bandwidth may have different needs to a residential subscriber. For example, a hotel may be interested in a new fiber service to improve...

Automation Device Management Network Analytics

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...

Network Analytics

In this series, we will cover how this new industry landscape impacts customer service issues and how this challenge is an opportunity for CSPs to launch new services.

Network Analytics

In North America alone, cable providers incurmore than $1billion in lost revenue from fraud each year, with small to mid-sized operators most at risk* — and the figure is even higher in...

Network Analytics

As one of those “lucky” pioneers, I had a ringside seat to the regulatory, technology, and user challenges of introducing this new service model. Usage based billing is not a simple service...

Network Analytics

Compression and video encoders are doing a fantastic job of reducing the 4K video size but it’s still an 88% increase from the current 1080p. A single, compressed 4K video will take 375MB...

Network Analytics

It is indeed a complex task that involves multiple variables as well as a corporate strategy — because budget is not infinite. If you have a network running below its maximum capacity you...

Network Analytics

Each cable modem has a unique 48-bit hexadecimal address which is known as the MAC address.A unique 48-bit address translates into 281 quadrillion possible address combinations, each of...

Device Management Network Analytics

Suddenly, the race begins — and the young favorite breaks ahead! It’s close though, and will come down to the final seconds… but without warning, your feed starts buffering. It’s not...

Device Management Network Analytics

Insights into the surrounding Wi-Fi landscape alone provide ample data to provision the access point (AP) to operate in a part of the spectrum with the least amount of interference. A...

Network Analytics

Providers have been hesitant to roll out new policies aimed at charging more for excessive bandwidth use, even though in a recent usage-based pricing trial in Cleveland major CSP Cox...

Network Analytics

Being able to zoom across prefectures in a few hours complemented the fast-paced work ethic of Japan’s major cities. Needless to say, the pass expired and I found myself far from Tokyo...

Network Analytics

More than half of service providers either don’t know whether they are measuring subscriber QoE or simply don’t bother measuring it at all.

Network Analytics

Unfortunately, defining and measuring subscriber QoE can be challenging and costly. There are many metrics (such as customer complaints and churn) that may be affected by outside...

Network Analytics

Major fraud types and estimated cost to industry* Abuse of network, device, or configuration weakness – $2.5B USD Dealer fraud – $3.4B USD Network/IT abuse – $5.2B USD Unauthorized abuse...

DDI Network Analytics

IPDR allows the collection of data from the CMTS in streams. Not only can you pinpoint – with high accuracy – the utilization of every cable modem on your network, but you can also identify...

Best Practices Device Management Network Analytics Service Orchestration

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

Network Analytics

Unfortunately, there’s no magic bullet for congestion — and many providers end up making network investments based on guesswork to cope with growth. There’s a smarter way to manage...

Network Analytics

To start with, providers need more than just a data measurement tool. They need a solution that can analyze real-time data and then automate processes to optimize their networks and improve...

Network Analytics DOCSIS

As a broadband operator, you’re probably already thinking it:Shut the front door, we’re screwed.

General Network Analytics

With such high forecasts continuing into the next decade, service providers must ensure that their systems can keep up with the escalated bandwidth consumption required for OTT content....

Network Analytics

You can gather this information using IPDR data, however, normalizing, summarizing, and aggregating the data is a complex task. With accurate metrics on historical congestion and capacity...

Network Analytics

The basic premise behind Big Data is very simple: disk space is now almost free, therefore we can record everything in the present. From consumer preferences to how subscribers use remote...

Network Analytics

Demand for ABC’s live Internet stream of the Oscars telecast in February seemed to catch the network off guard, and the video feed went down for users across the U.S., while viewers also...

Network Analytics Service Orchestration

Large tech companies like Amazon and Google are already starting to use SDN, but it’s clear that this new way of routing also offers a world of networking possibilities for service...

Events Network Analytics

The event stands out for its family-friendly nature, with attendees able to bring their families along with them to enjoy the show and associated events. One of the highlights this year was...

Network Analytics

I stumble across this deal in one shape or form almost every other month and it is not really a problem if I miss the deadline as it will probably return in a few weeks. So what does this...

Network Analytics DOCSIS

So, now we’d like to know –– if you’re a cable provider, do you think OTT is a challenge or opportunity for cable? We’re inviting people who work in the cable industry to participate in a...

Network Analytics

Every few years there’s a disruptive force in an industry that’s brought about by new technologies or innovative business models. As part of this, companies that were once unrelated to your...

Network Analytics

My colleague, Francisco, has written on this blog before about thebenefits of prepaid services, but how can you implement this on your network? To be successful, a prepaid platform should...

Network Analytics

This connectivity phenomenon has lead to a scenario where demand for bandwidth is at an all time high. Compounding this problem are on-demand media services such as Netflix, which allow for...

Network Analytics

1. Gather meaningful data Data can be powerful, but only if you gather the right type of information. Knowing that your network carried 4 trillion packets today is cool but more or less...

Network Analytics

Metering gives a clear picture of your network and pinpoints future hotspots, bottlenecks, etc. It can also be a valuable tool in capacity planning and gauging your network’s ability to...

Network Analytics

Determined to achieve some measure of satisfaction, I then tried to activate my set-top box, but could find only a list of new devices and payment plans. After painstakingly searching for...