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Network Analytics

Leveraging the Internet of Behavior to Enhance the Customer Journey
By Tudor Robins on August 24, 2021

Language changes as quickly as technology. In both areas we constantly see new terms and ideas, and in both cases, it can take a while to fully grasp the importance and relevance of these...

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Network Analytics

Top 5 Challenges Keeping Cable MSOs Awake at Night
By Patrick Kinnerk on July 29, 2019

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable industry and is...

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Device Management Network Analytics Service Orchestration

Enhancing Customer Care, Part 6: Discover
By Pete Koat on December 12, 2017

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

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Network Analytics

Preserving Network Capacity with Network Policies
By Incognito on November 28, 2017

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network traffic management....

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Network Analytics

Faster Service Configuration and Improved Subscriber Tracking
By Ronan Bracken on November 7, 2017

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten time to...

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Network Analytics Service Orchestration

Enhancing Customer Care: Make Purchasing a Frictionless Activity
By Pete Koat on October 17, 2017

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which customers can...

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Awards / Announcements Network Analytics

Announcing Incognito Network Monetization and Analytics Platform
By Incognito on September 26, 2017

The modular platform enables the following solutions:

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Network Analytics

Optimize Experience with Accurate and Transparent Billing and Payment
By Pete Koat on September 5, 2017

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

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Network Analytics Service Orchestration

Have Better Visibility Over Your Service Activation Processes
By Ronan Bracken on August 22, 2017

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

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Device Management Network Analytics

Broadband Experience and the Outside Plant
By Pete Koat on August 15, 2017

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

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