Incognito Insights

Best Practices General Device Management Service Orchestration

Humanity has yet to populate the stars, but more satellites are now in the sky than ever before, and that number is growing rapidly. Low Earth Orbit (LEO) satellites are playing an...

News and Awards General

We are thrilled to announce that Incognito Software Systems, a leading provider of automated OSS solutions spanning broadband service orchestration, device management, and network...

General Service Orchestration

In a fast-paced digital landscape, communication service providers (CSPs) are continually seeking cutting-edge solutions to streamline operations, enhance service delivery, and adapt to...

Best Practices General

It can be hard to keep up with the fast-growing, fast-moving, and highly competitive telecom industry. The industry's global nature, encompassing players located in every market and region...

News and Awards General Service Orchestration DOCSIS

In our connected world, subscribers have come to think of their Internet connection as another utility – something that should be there whenever they need or want it. However, to attract...

General Automation Device Management Service Orchestration

In today's connected world, reliable broadband services are no longer just a luxury, they are a necessity. From remote work and online education to staying connected with family and...

News and Awards General

It's that time of year when everything seems to sparkle, and celebration is in the air. Here at Incognito, we're grateful for the year we've had. By working with customers, industry bodies,...

General Device Management

With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service...

General DDI

Cable providers today are under more pressure than ever to offer a gigabit experience to enterprise and residential customers. Recent updates with DOCSIS 3.1 have dramatically increased...

General

It’s easy to assume that everything is running smoothly when you can’t see any visible signs of wear and tear. But just like your car or home, your provisioning solution also requires...

General

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one customer’s...

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Follow the timeline as we highlight some of the major evolutions in the network communications technology, including many different people and a variety of unique devices:

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Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts thatnine in ten global broadband households will...

General

Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....

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Fiber-To-The-Home (FTTH) Continues Its Expansion Last year, growth in the fiber market exceeded the expectations of many industry analysts. In the USA alone,more than 30 millions homes...

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OTT Video Continues To Drive Exponential Growth Video already represents over 60% of online network traffic and will continue to grow unabated as more subscribers shift their viewing from...

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Is it all down to stress? Can you keep your cool?

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CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

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Software IT projectson average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...

General

Some of these vital considerations are: