Incognito Insights

Best Practices Automation Service Orchestration

A simple truth in business is that people order products and services, not technologies. This is as true for communication service providers (CSPs) as it is for any other business. End...

Best Practices General Device Management Service Orchestration

Humanity has yet to populate the stars, but more satellites are now in the sky than ever before, and that number is growing rapidly. Low Earth Orbit (LEO) satellites are playing an...

Events Automation Device Management Service Orchestration

The maritime industry stands at a critical juncture. While 90% of global trade flows through shipping networks, maritime operators face an unprecedented intersection of challenges: soaring...

Best Practices Automation Service Orchestration User Services Platform

As connectivity demands evolve, traditional telecom service providers (telcos) are reimagining their role in a digital-first world. Enter the techco transformation—a journey from being...

Device Management Service Orchestration

Staying Ahead Through Experience-Driven Innovation The telecoms industry is in a constant state of transformation, driven by evolving technologies, increasing competition, and ever-changing...

Automation Service Orchestration

Hopefully, you've had a chance to digest my previous blog on autonomous service operations, where I reviewed some of the key concepts and use cases related to this topic. Now, let's have a...

Automation Service Orchestration

According to PwC's global telecom outlook, service providers' capital investment in fixed broadband will remain largely flat. However, some pockets of software investment are going to grow...

Events Service Orchestration DOCSIS

As the telecom landscape continues to evolve, the boundaries between different types of networks blur. One of the most exciting developments in this arena is the convergence of wireline and...

Best Practices Service Orchestration DOCSIS

Cable operators seeking 10G business services using PON are often faced with concerns over fiber plant exhaustion, back-office integration, optical service reach, and service assurance in...

News and Awards Events Service Orchestration

In today's digitally connected landscape, customers' expectations have transformed. They not only demand the latest services and fastest speeds but also the guarantee and assurance of those...

General Service Orchestration

In a fast-paced digital landscape, communication service providers (CSPs) are continually seeking cutting-edge solutions to streamline operations, enhance service delivery, and adapt to...

News and Awards Automation Device Management Network Analytics Service Orchestration

In today's connected world, subscribers expect always-on, always-fast broadband services, making them more critical of their interactions with service providers. As a result, providing...

News and Awards General Service Orchestration DOCSIS

In our connected world, subscribers have come to think of their Internet connection as another utility – something that should be there whenever they need or want it. However, to attract...

General Automation Device Management Service Orchestration

In today's connected world, reliable broadband services are no longer just a luxury, they are a necessity. From remote work and online education to staying connected with family and...

Automation Device Management Service Orchestration DOCSIS

How can service providers optimize their networks? What does the future of broadband look like, and how can we prepare for what's next? These questions were at the center of discussions as...

Automation Service Orchestration

Incognito is proud to continue our legacy of participation in TM Forum's highly respected Catalyst Program which, in recent years, has spurred a catalog of innovative projects. Many of...

Service Orchestration

Introduction The wholesale, open-access approach to service delivery is increasingly prevalent in markets across the world. It makes sense as many operators don't have the means, or desire,...

Service Orchestration

Co-written by Sonya Goodanetz Welcome to the second installment of our TM Forum Catalyst series. Today we’ll cover how to curate B2B2X services, building on our blog #1 covering 5G,...

Service Orchestration

Co-written by Sonya Goodanetz Building on the success of the award-winning 2019 TMF Catalyst, 5G Riders on the Storm, which took home top honors for outstanding contribution to TM Forum...

Service Orchestration

As the Earth's climate continues to undergo drastic changes, cases of extreme weather events across the world have become more frequent. For example, over the last three decades Europe has...

Service Orchestration

Incognito + 5G + Network Slicing – It all comes together at Digital Transformation World in Nice, May 14-16 It’s that time of year. Communication service providers and vendors are joining...

Service Orchestration

To keep pace with the growing demand for higher bandwidth and faster data speeds, fixed-line operators around the world are racing to deploy fiber deeper into their access networks and...

Service Orchestration

With service providers around the world looking to satisfy growing customer demand for next-generation all-IP services, recent research revealed that 90% of service providers are planning...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Automation Service Orchestration

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

Automation Service Orchestration

Operators can reduce the complexity of order management processes with an automated solution

Service Orchestration

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

Service Orchestration

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

Service Orchestration

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...

Service Orchestration

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as targeting...

Service Orchestration

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the Service Order...

Service Orchestration

In to the Incognito Webinar,Fiber Service Roll-Out: Activation, Fulfillment, and Assurance, we focus in on the activation of triple-play fiber services. This webinar addresses the major...

Service Orchestration

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.

Service Orchestration

Generally, each implementation team is diligently aware of these legacy processes and vendor products. But in a lot of cases the whole enterprise architecture becomes very convoluted and...

Service Orchestration

“Changing technology does not change responsibility,” FCC Chairman Tom Wheeler said. “Fiber brings great cost savings, great efficiencies, and great opportunities for new services. But it...

Automation Service Orchestration

To successfully implement and activate FTTH services and truly improve subscriber QoE, you must understand all aspects surrounding service execution and service assurance. Here are some...

Service Orchestration

As operators move into a converged technology space, the need for an extensible multi-service orchestration platform is clear. And yet many providers continue to try to double up their...

Best Practices Device Management Network Analytics Service Orchestration

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

Service Orchestration

Given the complexity of most networks and service arrangements, the simple answer is visibility.

Network Analytics Service Orchestration

Large tech companies like Amazon and Google are already starting to use SDN, but it’s clear that this new way of routing also offers a world of networking possibilities for service...

Service Orchestration

1. Simple Service Management This should be fairly obvious but a robust solution needs to deliver a wide range of features related to service management. Fundamentally, the solution should...

Service Orchestration

Prepaid billing offers a number of advantages. It allows you to launch new products that reach new market segments or offer add-on services to existing customers. To start with, prepaid...