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Incognito Plus – Managed Cloud

Enjoy the peace of mind that comes from knowing you can avoid costly downtime with Incognito’s out-of-the-box, cloud-hosted solution. With Incognito experts managing the platform, performing upgrades, and running the application on your behalf, you can focus your resources on your customers and services.

Sign up for Incognito Plus

Incognito alleviates the burden of managing all your IT operations and activities. We take that over from you and put it in the cloud. That can be our cloud, your cloud, or you can benefit from our software as a service (SaaS) solution. Whichever way you choose to go, you’ll save money, with no CAPEX investment, and have the peace of mind that comes with knowing our ability to grow to meet your needs mean you’re future-proofed.

Managed Services That Grows With You

With Incognito Plus Managed Cloud, we manage your deployment and operations

IT person in data center


Incognito Plus Cloud helps service providers alleviate the pain of managing a data center. With our cloud hosting and management service, you can focus on your core business without having to worry about CAPEX or licensing fees as our team of experts will take care of managing your operations. The choice is yours – your cloud or ours!

DX SaaS Incognito Plus


Remotely monitor and manage devices with the Incognito Plus DX SaaS solution—a standards-based, flexible, multi-vendor platform that can grow to meet your needs. Deliver a quality broadband service experience with extensive device management capabilities and a pay-as-you-go model that requires no CAPEX investment.

DX SaaS Packages


  • <20,000 devices
  • Firmware management
  • Campaigns
  • Access to knowledge base
  • Starter CPE diagnostics
  • Starter troubleshooting
  • Limited 8x5 support
  • One device group
  • One device model
  • One service class
  • One event procedure
  • Starter reports
  • Starter dashboards
  • Up to 4 users


  • Everything in Starter
  • <250,000 devices
  • Core CPE diagnostics
  • Core troubleshooting
  • 24x7 support
  • Up to five device groups
  • Up to five device models
  • Up to three service classes
  • Up to three event procedures
  • Core reports
  • Core dashboards
  • Up to 10 users


  • Everything in Core
  • <750,000 devices
  • Professional CPE diagnostics
  • Professional troubleshooting
  • Service Quality Manager
  • KPI Analytics & data collection
  • USP services support
  • Home score
  • Up to 10 device groups
  • Up to 10 device models
  • Up to 10 service classes
  • Up to 10 event procedures
  • Professional reports
  • Professional dashboards
  • Call logs & operations metrics
  • Up to 50 users


  • Everything in Professional
  • <1,000,000 devices
  • Premium CPE diagnostics
  • Advanced troubleshooting
  • Up to 15 device groups
  • Up to 15 device models
  • Up to 15 service classes
  • Up to 15 event procedures
  • Platinum reports
  • Platinum dashboards
  • Unlimited users
  • Dedicated customer success manager
  • Sandbox/lab environment