Incognito Plus – Managed Cloud

Enjoy the peace of mind that comes from knowing you can avoid costly downtime with Incognito’s out-of-the-box, cloud-hosted solution.

Incognito alleviates the burden of managing all your IT operations and activities. We take that over from you and put it in the cloud. That can be our cloud, your cloud, or you can benefit from our software as a service (SaaS) solution. Whichever way you choose to go, you’ll save money, with no CAPEX investment, and have the peace of mind that comes with knowing our ability to grow to meet your needs mean you’re future-proofed.

With Incognito experts managing the platform, performing upgrades, and running the application on your behalf, you can focus your resources on your customers and services.

Incognito Plus

Managed Services That Grows With You

IT Managed Cloud
Managed Cloud

Incognito Plus Cloud helps service providers alleviate the pain of managing a data center. With our cloud hosting and management service, you can focus on your core business without having to worry about CAPEX or licensing fees as our experts manage your operations. The choice is yours – your cloud or ours!

DX SaaS Device
DX SaaS

Remotely monitor and manage devices with the Incognito Plus DX SaaS solution—a standards-based, flexible, multi-vendor platform that can grow to meet your needs. Deliver a quality broadband service experience with extensive device management capabilities and a pay-as-you-go model that requires no CAPEX investment.

Incognito Plus

DX SaaS Packages

Starter


  • <20,000 devices
  • Firmware management
  • Campaigns
  • Access to knowledge base
  • Starter CPE diagnostics
  • Starter troubleshooting
  • Limited 8x5 support
  • One device group
  • One device model
  • One service class
  • One event procedure
  • Starter reports
  • Starter dashboards
  • Up to 4 users

Core


  • Everything in Starter
  • <250,000 devices
  • Core CPE diagnostics
  • Core troubleshooting
  • 24x7 support
  • Up to five device groups
  • Up to five device models
  • Up to three service classes
  • Up to three event procedures
  • Core reports
  • Core dashboards
  • Up to 10 users

Professional


  • Everything in Core
  • <750,000 devices
  • Professional CPE diagnostics
  • Professional troubleshooting
  • Service Quality Manager
  • KPI Analytics and data collection
  • USP services support
  • Home score
  • Up to 10 device groups
  • Up to 10 device models
  • Up to 10 service classes
  • Up to 10 event procedures
  • Professional reports
  • Professional dashboards
  • Call logs and operations metrics
  • Up to 50 users

Platinum


  • Everything in Professional
  • <1,000,000 devices
  • Premium CPE diagnostics
  • Advanced troubleshooting
  • Up to 15 device groups
  • Up to 15 device models
  • Up to 15 service classes
  • Up to 15 event procedures
  • Platinum reports
  • Platinum dashboards
  • Unlimited users
  • Dedicated success manager
  • Sandbox/lab environment