Fixed Wireless Access Device and Service Management

Deliver stellar fixed wireless 4G LTE, 5G, small cell, CBRS, and private wireless network service connectivity to your customers.

Fixed wireless access (FWA) is a viable solution to differentiate customer experience, reduce OPEX, and speed broadband service expansion—when done right. As the industry's leading device and service management software specialist for fixed broadband – partnering with providers in Latin American, African, and European markets – Incognito's device and service orchestration platforms can help you offer a great digital experience over fixed wireless access broadband technology while reducing operational costs through process automation and digital channels.

Service Orchestration for FWA

Solution Features

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Service Fulfillment

Automated fulfillment for service activation, resource management, and closed-loop business process management enabled by Service Activation Center.

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Remote Device Management

Support CPE plug-and-play, remotely manage devices and related IP services, and resolve subscriber connectivity issues with Incognito's Digital Experience Solution, a unified device management platform featuring an Auto Configuration Server (TR-069, SNMP) with User Services Platform (TR-369) device controller support.

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Uber Scalability

Scales to support massive device volumes from multiple vendors while ensuring performance to deliver the best support for unified remote device management across any network technology.

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Comprehensive FWA Support

Comprehensive FWA access technology support, including 4G LTE, 5G, CBRS (Citizens Broadband Radio Service), private networks, small cells, and unlicensed spectrum.

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Mobile Core Activation

Mobile core activation to configure wireless broadband product – SIM activation, quota management, geo-fencing CPEs, device ID management.

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Multi-tenant Architecture

Multi-tenant approach for FWA B2B, enterprise, and wholesale infrastructure operations.

Service Orchestration for FWA

Solution Benefits

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Productized Platform

Unified, productized platform approach for complete device and service lifecycle management of FWA broadband to reduce operational costs and rapidly deploy 5G and CBRS.

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Zero-touch Provisioning

Supports zero-touch customer self-installation to reduce truck rolls, accelerate onboarding, and ensure quality of experience.

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QoE Management

Ensure SLA adherence with increased automation and diagnostics – highlights mobile WAN and Wi-Fi connectivity issues to identify and resolve them faster.

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Service Fulfillment

Centralized service fulfillment for both FWA and backhaul connectivity of fiber or cable for small cells.

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Multi-tenant Architecture

Logically separates data and resources from multiple companies/users via multi-tenancy, ensuring privacy and data protection, and paving the way for enterprise IoT and ICT services for faster 5G ROI.

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KPI Analytics

Monitors and analyzes parameters of FWA devices on the network for full visibility and immediate access to key performance indicators (KPIs), irrespective of vendor.

Service Orchestration for FWA

Use Cases

5G Service Fulfillment
CBRS Device Management
FWA Remote Device Management

Let Incognito help future-proof your service delivery with our ability to configure network slice customizations on a per-customer basis. As seen through participation in a number of TM Forum catalyst projects, Incognito has provided support for innovative use cases around 5G network slicing, including:

5G redundancy of fiber backhaul: In the context of a fiber cut from a natural disaster, Incognito was able to provide service orchestration and provisioning, offering:

  • Rapid service turn-up for mission-critical applications
  • A unified platform to enable bundled services and extend fixed wireless from fiber

B2B2X service fulfillment – electric vehicle (EV) charging: To deliver reliable connectivity to charging points – an SLA-intensive service – Incognito offered service orchestration and provisioning of fixed and mobile network connectivity delivering:

  • Autonomous operations and closed-loop processes, ensuring SLA adherence and operational efficiency
  • The fulfillment and assurance of B2B2X services

Assets

CBRS Technology Guide
Download Guide ⟩

5G FWA Industry Report
Download Report ⟩

CBRS Device Management Blog Series
Read More ⟩

Simplify and expedite your ability to manage CPE devices with Incognito’s standards-based, carrier-grade solution designed to fit your current and future needs regardless of network technology.

  • Simplified deployment and provisioning: Reduce time-to-trial and get revenue-generating services to market faster with Incognito’s next-generation device management solution
  • Optimized device management: Deliver the highest possible QoS and QoE for all connected devices throughout the network with our full-featured device management solutions
  • Streamline operations: Increase profitability with a single device management dashboard to get a holistic view of all network operations and advanced device data metrics, and enable automated troubleshooting

Assets

CBRS Technology Guide
Download Guide ⟩

5G FWA Industry Report
Download Report ⟩

CBRS Device Management Blog Series
Read More ⟩

Easily monitor and manage subscriber devices and services with the zero-touch provisioning and remote customer premises equipment management of Incognito's Digital Experience solution, which offers:

  • Increased customer satisfaction: Improve service and avoid churn with remote customer premise equipment visibility
  • Cost reduction: Decrease CSR average handling time by 30 percent, and truck rolls by 50 percent, while increasing first-call resolution
  • Improved network planning: Reduce customer frustration and service downtime by tracking QoE using derived business intelligence from device usage and WAN statistics
  • Expedited implementation: Enjoy a rapid implementation spanning days from project kick-off to go live with our productized Auto Configuration Server

Assets

CBRS Technology Guide
Download Guide ⟩

5G FWA Industry Report
Download Report ⟩

CBRS Device Management Blog Series
Read More ⟩

Service Orchestration for FWA

Case Studies

African Mobile Operator
European Galaxy Operator
Latin American Operator

A leading mobile network operator in Africa looked to further its position in the market by expanding operations to deliver broadband services over fixed wireless access to customers. To overcome competitive pressures and satisfy subscriber demands, the operator needed a way to roll out their high-speed broadband services as quickly as possible and ensure service quality.

By selecting Incognito's productized solution, the operator was able to go live in just seven business days and take advantage of streamlined provisioning and lifecycle management of LTE and 5G devices over their fixed wireless network. Incognito's solution offers a highly scalable, vendor-agnostic platform that enables quick CPE device onboarding regardless of vendor type, simplified device management, and holistic service monitoring.

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A Tier 1 European galaxy operator was facing the challenge of remotely troubleshooting common technical issues impacting the quality of experience for their LTE fixed wireless residential customers. This was leading to high customer churn and service delays due to device swaps.

To improve customer quality of experience, the operator required a carrier-grade remote device management solution that offers extensive analytic and diagnostic capabilities and supports proactive management of CPE devices.

Incognito's KPI analytics and operational dashboards help proactively identify and resolve service-impacting issues before they arise by collecting network and device data and providing insights that enable proactive care, remote diagnostics, and service optimization. What's more, Incognito's intuitive CSR dashboards allow the operator's customer care team to quickly perform remote device actions, such as device reboots and automate the identification and troubleshooting of technical issues.

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When it comes to fixed wireless access connectivity, signal performance can often be an issue, and assessing how a particular customer is doing requires a tremendous amount of manual effort. For a Tier 1 Latin American operator, the most common reason for service cancellation among residential customers was poor signal quality and strength over their LTE network. They were also dealing with the challenge of having no visibility of CPE devices and relied heavily on field technicians and truck rolls to resolve issues.

Incognito's Digital Experience solution provides device configuration and network visibility to solve technical issues proactively and enable the efficient rollout of new LTE services. With increased visibility into KPI analytics, the operator is able to monitor devices and network-wide service quality proactively. When issues arise, customer care personnel are equipped with the tools to quickly identify and troubleshoot without truck rolls.

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Talk to an Incognito Solutions Expert

Learn more about Incognito's service orchestration solution and how it can help you deliver a great digital experience over fixed wireless access broadband technology, and reduce operational costs through process automation by booking a meeting today.

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