Automated Firmware Management



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    Reduce the risk of fraud and improve the customer experience.

    Firmware Management - Platform Overview

    Incognito's Firmware Management automates end-to-end firmware orchestration processes for any cable device. Ensure a great in-home broadband experience with a secure network, up-to-date subscriber devices, while reducing risk of fraud. Our vendor device neutral solution provides fully featured firmware management:

    • Leverages automation to minimize manual, error-prone processes and accelerate updates
    • Pre-configured firmware management recipes can be modified to meet business needs, or accelerate campaigns
    • Flexible campaign scheduling, including targeting specific gateways and provisioning clusters
    • Micro-services design supports horizontal scaling on-demand
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    Features and Benefits

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    Automated device discovery.

    • Enables light-weight approach to building device inventory in real time
    • Provides complete device information across all provisioning clusters
    • Enables automatic discovery of problematic devices with missing information
    • Highlights number of active devices requiring firmware update

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    Automated firmware campaigns.

    • Based on configurable criteria such as incoming device reboots, renewals
    • Enables configurable re-tries per campaign and default value defined service-wide to ensure campaign success
    • Supports on-boot firmware updates for new or existing devices
    • Offers real-time statistics of devices succeeded/failed
    • Flexible window scheduling reduces operational overhead, with ability to pause/resume campaigns

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    Detect fraud and avoid revenue leakage.

    • Locate and identify cloned devices
    • Compare credentials against birth certificate to help identify fraudulent modems

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    Comprehensive statistics and reporting.

    • Real-time view into the progress of firmware update campaigns
    • Highlights error codes, error messages for failed updates to accelerate fixes
    • Faster troubleshooting means minimizing customer downtime

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    Targeted campaigns.

    • Run against certain provisioning clusters or specific gateways
    • Target devices based on configurable tags for service classes, regions, and any customized information that the service provider requires
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    With over 20 years’ experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.

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