Automated Firmware Management

    Reduce the risk of fraud and improve the customer experience.

    Firmware Management - Platform Overview

    Incognito's Firmware Management automates end-to-end firmware orchestration processes for any cable device. Ensure a great in-home broadband experience with a secure network, up-to-date subscriber devices, while reducing risk of fraud. Our vendor device neutral solution provides fully featured firmware management:

    • Leverages automation to minimize manual, error-prone processes and accelerate updates
    • Pre-configured firmware management recipes can be modified to meet business needs, or accelerate campaigns
    • Flexible campaign scheduling, including targeting specific gateways and provisioning clusters
    • Micro-services design supports horizontal scaling on-demand
    Learn more

    Features and Benefits

    arrow06

    Automated device discovery.

    • Enables light-weight approach to building device inventory in real time
    • Provides complete device information across all provisioning clusters
    • Enables automatic discovery of problematic devices with missing information
    • Highlights number of active devices requiring firmware update

    arrow06

    Automated firmware campaigns.

    • Based on configurable criteria such as incoming device reboots, renewals 
    • Enables configurable re-tries per campaign and default value defined service-wide to ensure campaign success
    • Supports on-boot firmware updates for new or existing devices
    • Offers real-time statistics of devices succeeded/failed
    • Flexible window scheduling reduces operational overhead, with ability to pause/resume campaigns

    arrow06

    Detect fraud and avoid revenue leakage.

    • Locate and identify cloned devices
    • Compare credentials against birth certificate to help identify fraudulent modems

    arrow06

    Comprehensive statistics and reporting.

    • Real-time view into the progress of firmware update campaigns
    • Highlights error codes, error messages for failed updates to accelerate fixes
    • Faster troubleshooting means minimizing customer downtime

    arrow06

    Targeted campaigns.

    • Run against certain provisioning clusters or specific gateways
    • Target devices based on configurable tags for service classes, regions, and any customized information that the service provider requires

    With over 20 years’ experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.

    Vancouver, Canada (HQ)
    Ottawa, Canada
    Dublin, Ireland

    Contact

    Fiber

    Cable

    Fixed Wireless

    Digital Home

    Industrial IoT

     

     

    Services

    Professional Services

    Customer Support

    DOCSIS Provisioning

    TR-069 Device Mgmt.

    Service Activation

    Firmware Management

    IP Address Management

    Monetization & Analytics

     

    Insights

    Blog

    The Future is Fiber

    Digital Home Experience

    Resources

    Company

    About Incognito

    Team

    Newsroom

    Events

    Careers

    Contact

    Copyright © 2019 Incognito. All Rights Reserved. | Privacy Policy