How can service providers achieve greater operational efficiency when it comes to fiber services?
With 90% of fixed service providers investing in fiber to deliver next-generation services, reduce operational costs, and enhance network performance, this increased diet in fiber brings about new operational complexities impacting existing back-office systems and the ability to launch and scale services quickly. According to an Incognito survey of global operators, the leading areas where service providers are focusing their efforts to improve operational efficiency for fiber is service activation and configuration, followed closely by customer premises equipment (CPE) roll-out and management. Automating these processes is key to enabling service provides to monetize fiber faster and satisfy the great broadband demand of customers.
Wholesale open-access approach to fiber
As operators make the shift to fiber, wholesale providers will certainly have a role to play in helping them get a foothold in the market. In this scenario, being able to successfully orchestrate all of the pieces involved in service fulfillment becomes a priority. Based on industry research, the most important things retail ISPs need from their wholesale fiber provider is a portal or API for provisioning and activating services, and access to network insights to help identify, triage, and resolve service quality issues faster.
