Service Orchestration for Cable

Simplify the management of CPE devices and orchestrate your cable networks efficiently and reliably using Incognito's cable orchestration solution.

Cable service providers face many challenges including competition from 5G fixed wireless, transformation to gigabit IP services, complex OTT service bundling, and rising operational support costs. Incognito’s Service Orchestration solution can help you move past these with a new approach to service management for in-home broadband management. Join the 200+ cable providers worldwide already partnering with us for fixed broadband management and enjoy the proven benefits of our modular, productized software suite.

Service Orchestration for Cable

Solution Features

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Service Orchestration

Including activation, resource management, and business process management enabled by Service Activation Center.

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DOCSIS Provisioning

Broadband Command Center for DOCSIS device provisioning and lifecycle management, as well as a market-leading DHCP server. Supports DOCSIS 4.0 and MAP-T.

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Remote Device Management

TR-069, TR-369, and IoT MQTT device management – Auto Configuration Server with User Services Platform support for remote device management.

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Firmware Management

Firmware Management to prevent fraud and theft of services, and Central Lease Service to enable lawful intercept—optional modules of Broadband Command Center.

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IP Address Management

Address Commander for centralized, carrier-grade IPv4 and IPv6 address management.

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Real-time Network Insights

Monetization and Analytics Platform to drive revenue and improve service quality—capturing near real-time network and subscriber utilization data and analyzing trends.

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Third-party Management

Integration with cloud/NFV orchestration platforms to manage any type of IP service bundle.

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Fiber Orchestration Support

Leverage DOCSIS provisioning (DPoX, RFoX), or a new fiber OSS stack for FTTx services.

Service Orchestration for Cable

Solution Benefits

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Improved Customer Experience

Comprehensive functions for complete service and device lifecycle management, including provisioning, activation, diagnostics, firmware management, lawful intercept.

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Productized Platform Suite

Get to market faster, accelerate customer onboarding.

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Service Differentiation

IP service bundles enabled by holistic service orchestration across CSP and third-party OTT domains, leveraging a model-driven approach to maximize process automation with fewer errors.

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Deployment in Weeks

Extensive interoperability with OSS, BSS, EMSs, and a proven fast deployment model gets you in production in weeks versus costly multi-year transformations.

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Future Proof

Support of hybrid legacy/NFV architectures where service orchestration functions as a domain orchestrator.

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DOCSIS 4.0 Support

Enables the delivery of 10G, low-latency, and secure next-generation cable services.

Service Orchestration for Cable

Use Cases

DOCSIS Provisioning
CPE Fraud Detection and Mitigation
MAP-T Configuration

Enjoy flexibility, reliability, and an extensive feature set with Incognito’s industry-leading solution offering end-to-end device provisioning, management, and multi-standard support in a single software platform, including:

  • Low-latency DOCSIS (LLD) – Solves choppiness and freezing to ensure a smooth and highly responsive IP (internet protocol?) experience.
  • Extended spectrum (ESD) – Optimizes resources by freeing up under-utilized frequencies.
  • Full-duplex DOCSIS (FDX) – Dynamically increases upstream bandwidth with improved bandwidth control.

Assets

How a Service Provider Modernized DOCSIS Provisioning While Cutting Costs
Read the Case Study ⟩

Rapid Modernization and Reduced Fraud
Read the Case Study ⟩

DOCSIS Provisioning Solution Guide
Download eBook ⟩

MAP-T: Overcome IPv4 Exhaustion and Prepare for IPv6
Download Fact Sheet ⟩

Reduce OPEX, increase network security and performance, and halt fraud-driven revenue leakage with Incognito’s CPE fraud detection and mitigation capabilities including:

  • Fraudulent/cloned device prevention: Automated detection has no impact on DHCP service processing time and enables customizable automated or manual next steps when fraud is detected.
  • Lawful intercept processing/reporting: Eliminates manual processes, providing a simple-to-use UI for network administrators and offering complete visibility with automated device discovery.
  • On boot firmware updates: Reduces OPEX by providing a seamless process to the end customer, avoiding unwanted customer service calls, as well as accelerating new device configuration and deployment.
  • Problematic device and unauthorized firmware identification: Automates processes to keep database current, avoids CX impacts, enables proactive device troubleshooting, and prevents revenue loss due to theft-of-service and device cloning.
  • Automated firmware campaigns: Avoids unneeded OPEX with flexible scheduling options, automatic on-boot campaigns for specialized device groups, and proactive device and firmware error handling, all with simple-to-use GUI and APIs.
  • Central lease service: Eliminates impacts to mission-critical services and unwanted risk to customers, with no effect on DHCP when rebooting devices/updating firmware and lightweight integration processes.

Assets

How a Service Provider Modernized DOCSIS Provisioning While Cutting Costs
Read the Case Study ⟩

Rapid Modernization and Reduced Fraud
Read the Case Study ⟩

DOCSIS Provisioning Solution Guide
Download eBook ⟩

MAP-T: Overcome IPv4 Exhaustion and Prepare for IPv6
Download Fact Sheet ⟩

In the face of IPv4 exhaustion, you can lower your CAPEX spend and increase operational efficiency with Incognito’s MAP-T solution:

  • Simplified DHCP MAP-T setup: Automates CPE IP configurations at scale to avoid the high cost of purchasing new IP addresses ($30+ USD/address), while avoiding complexity and cost of other solutions.

Assets

How a Service Provider Modernized DOCSIS Provisioning While Cutting Costs
Read the Case Study ⟩

Rapid Modernization and Reduced Fraud
Read the Case Study ⟩

DOCSIS Provisioning Solution Guide
Download eBook ⟩

MAP-T: Overcome IPv4 Exhaustion and Prepare for IPv6
Download Fact Sheet ⟩

Service Orchestration for Cable

Case Studies

DOCSIS Provisioning and Digital Experience
Firmware Management
DOCSIS Provisioning and Network Insights

Part of a European operator group, this service provider acquired a cable operator and faced a time-to-market crunch to launch new triple-play service bundles. Maintaining excellent customer experience was vital to business expansion and their brand. Operational needs included rapid customer device provisioning, automated ongoing management of all devices, and accelerated customer care.

Using Incognito DOCSIS provisioning coupled with Digital Experience Solution including Incognito's TR-069 Auto Configuration Server, this service provider was able to launch new multi-play services in months, automate customer care processes with a standard tool to identify and resolve customer issues and prioritize customers based on service tier. Additionally, they could remotely manage all customer devices, including legacy non-TR-069 devices, and gain visibility and diagnostics across multiple vendor devices.

Teamwork Cable MSO

A North American service provider required a firmware management solution to address issues associated with outdated firmware. Incognito provided an automated firmware management solution with role-based controls for improved security, highly flexible firmware update triggers, and a holistic network-wide view of device firmware status.

With Incognito, this service provider reduced operational costs and improved controls to ensure updated firmware across the network.

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This American cable MSO implemented Incognito's Monetization and Analytics Platform to analyze IPDR billing data and determine appropriate data caps for their subscribers, paving the way for a national metering launch.

Additionally, this cable MSO was burdened with manual DOCSIS legacy network process inefficiencies. The operational system support also inhibited IPv6 service introduction, exposing MSO to competitive threats.

Incognito's cable solution simplified the MSO's network-wide rollout using a single integrated platform for DOCSIS and GPON fiber networks, usage-based metering, and automated provisioning for all cable/fiber residential and business IPv4 and IPv6 services. Incognito's standard-compliant DPoG deployment supports ~25 million IPs/devices.

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Talk to an Incognito Solutions Expert

Learn more about Incognito's service orchestration solution and how it can help you better manage your cable network by booking a meeting today.

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