Incognito Software Systems has over 30 years of proven broadband device and service management experience, helping global service providers reduce operational costs and deliver a better quality of experience to subscribers.
Incognito offers a remote device management platform that enables service providers to centrally manage and monitor any CPE devices over any network access technology, including fiber, DSL, cable, and fixed wireless. The solution equips service providers with greater insight into their network and services via Incognito's TR-069 Auto Configuration Server and unified digital care channels, helping them to improve the user experience, reduce operational costs, and accelerate innovation around broadband services.
Incognito partnered with Analysys Mason to explore the challenges around supporting fixed broadband services, and how remote device management delivers tangible benefits to operators and improves the customer experience.
In today's high-growth broadband market where service providers are looking to expand their broadband footprint and offer new services in the face of fierce competition, the ability to effectively manage CPE devices remotely is vital to help reduce the costs associated with the activation and support of broadband services, improve time-to-market for new products and services, and deliver a quality broadband experience to customers.
Using legacy network management platforms for tracking and managing CPE devices in the network will no longer suffice if service providers want to improve operational efficiency and profitability, especially when it comes to customer care and network operations departments to limit technical escalations, truck rolls, and long repair times for network problems.
Service providers require a scalable and robust remote device management platform to support the automated lifecycle management of CPE devices across multiple access networks and enable new digital channels for customer care, network operations, and subscribers to manage the broadband experience from a single platform.
Explore how a scalable and robust remote device management solution can help operators expand their footprint and unlock new revenue opportunities in a high-growth residential market.