What are the challenges operators face?
The explosion of connected devices in the home today presents new challenges to operators – how to maintain seamless always-on connectivity with an increasing number of devices in the home or small business network, all serving up complex voice, video, and data services. The ability to effectively manage CPE devices is vital to help reduce the costs associated with the activation and support of broadband services, improve time-to-market for new products and services, and deliver a quality broadband experience to customers.
Dealing with legacy solutions
Using legacy network management platforms for tracking and managing CPE devices in the network will no longer suffice if service providers want to improve operational efficiency and profitability, especially when it comes to customer care and network operations departments to limit technical escalations, truck rolls, and long repair times for network problems.
What's needed for success?
Service providers require a scalable, robust, and unified device management platform to support the lifecycle management of CPE devices across multiple access networks and enable new digital channels for customer care, network operations, and subscribers to manage the broadband experience from a single platform.