Incognito Software Systems Inc. has over 20+ years of proven broadband device and service management experience, helping global service providers reduce operational costs and deliver a better quality of experience to subscribers.
Incognito offers a remote device management platform that enables service providers to centrally manage and monitor any CPE devices over any network access technology, including fiber, DSL, cable, and fixed wireless. The solution equips service providers with greater insight into their network and services via Incognito's TR-069 Auto Configuration Server and unified digital care channels, helping them to improve the user experience, reduce operational costs, and accelerate innovation around broadband services.
Incognito partnered with Analysys Mason to explore the challenges around supporting fixed broadband services, and how remote device management delivers tangible benefits to operators and improves the customer experience.
In today's high-growth broadband market where service providers are looking to expand their broadband footprint and offer new services in the face of fierce competition, the ability to effectively manage CPE devices remotely is vital to help reduce the costs associated with the activation and support of broadband services, improve time-to-market for new products and services, and deliver a quality broadband experience to customers.
Using legacy network management platforms for tracking and managing CPE devices in the network will no longer suffice if service providers want to improve operational efficiency and profitability, especially when it comes to customer care and network operations departments to limit technical escalations, truck rolls, and long repair times for network problems.
Service providers require a scalable and robust remote device management platform to support the automated lifecycle management of CPE devices across multiple access networks and enable new digital channels for customer care, network operations, and subscribers to manage the broadband experience from a single platform.
Business Challenges: A leading mobile network operator in South Africa looked to further its position in the market by expanding operations to deliver broadband services over fixed wireless access to customers. A key business challenge faced was being able to introduce new high-speed broadband services as quickly as possible to combat competitive pressures.
Incognito Solution: Thanks to Incognito’s productized platform approach, the operator was able to successfully implement and deploy the solution in seven (7) business days allowing them to accelerate time-to-market for new digital services.
Customer Benefits:
Business Challenges: For this Tier 1 operator, the number one reason for the cancellation of broadband service among customers is poor signal quality and strength. To overcome this challenge, the operator required a robust device management solution to streamline the management and monitoring of CPE devices across its cable, fiber, and fixed wireless networks and improve the customer experience.
Incognito Solution: Incognito's solution aggregates service and device data from across the network to equip customer care teams with at-a-glance KPI reports, helping them accurately monitor performance and signal strength to quickly identify and resolve issues.
Customer Benefits:
Business Challenges: To modernize the costly and lengthy processes related to setting up and managing internet gateways and CPE devices, this operator needed to replace their legacy device management platform with a scalable solution that enables subscriber growth across multiple networks, reduces total cost of ownership, and improves service quality.
Incognito Solution: With Incognito's multi-access solution, the operator is able to support the management and automated provisioning of in-home broadband devices and services over their DSL and GPON networks. Incognito's solution helps shorten time-to-market for CPE rollouts, improve their customers’ in-home network experience, and reduce operational costs. The operator is also leveraging Incognito’s platform to accurately monitor subscriber usage and network quality.
Customer Benefits:
Explore how a scalable and robust remote device management solution can help operators expand their footprint and unlock new revenue opportunities in a high-growth residential market.
Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities, including automated firmware updates, to avoid truck rolls and reduce operational costs.
Reduce call handling time and the need for truck rolls by equipping customer care teams with the tools to remotely troubleshoot issues and accelerate their resolution.
Advanced collection of network performance and device analytics, combined with real-time reporting, helps proactively monitor service quality, ensure SLAs are being met, and better understand subscriber usage.
Regardless of the access technology services are delivered over, monitor and manage multi-vendor devices in real-time using industry standards, including TR-069 and SNMP.
Incognito's solution flexibly integrates with existing OSS/BSS systems using open APIs to augment network diagnostics and expedite the resolution of network issues.
Incognito's turn-key, productized implementation gets you up and running fast.
With over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
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