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Managing Residential and Industrial IOT


Why Open Device Management is Essential to Prepare for Internet of Things

The Internet of Things (IoT) means a lot of different things — a future of interconnected devices, smarter home and industrial applications, and cloud-based conveniences. For communication service providers, though, the headache of managing various protocols, APIs, and access technologies can seem overwhelming.

Smart home applications are already here, and more consumer and industrial applications are coming soon. The first step towards preparing for the future is to adopt an open, device- and protocol-agnostic device management solution.

Don’t be left behind. Consider whether your existing device management solution can:

  • Centralize the management of network access types, enable multi-standard support, and support legacy devices
  • Improve network analytics and proactive monitoring to reduce OPEX
  • Simplify customer experience management through automated processes and technical diagnostics
  • Offer migration paths for IoT, smart home initiatives, fiber, LTE, and more

Build a path towards the future with Incognito Auto Configuration Server. This open device management solution enables communication service providers the ability to gain visibility, reduce OPEX, and accelerate revenue opportunities.

Open Management for an IoT Future

Incognito offers device type, protocol, and vendor-agnostic solutions to equip communication service providers for the future of IoT. Whether you are looking for Smart Home or Industrial IoT applications, you need to consider a world where converged networks, technologies, and a wide range of devices can be supported.

Incognito Customer Network Experience Management supports standard protocols, including OMA-DM, TR-069, SNMP, and a variety of IoT specific protocols that are constantly updated to accelerate smart home, mobile, IoT, and M2M service deployments.


Open device management is needed today to prepare for an IoT and M2M future


Flexible Integration and Scripting

Incognito uses northbound APIs and a flexible scripting platform to enable easy integration with other systems. This makes it simple to create custom solutions and bring them to market quickly, allowing for the rapid development of new, innovative IoT applications and service offerings.

Increased Visibility Beyond the Gateway

A major aspect of enabling an IoT future is having the ability to increase visibility into the customer network. Subscribers new to IoT initiatives or smart home services may report quality of service (QoS) problems that drive up support costs. Rather than waiting for service requests and complaints to roll in, proactively manage subscriber QoS issues using remote device monitoring capabilities and key performance indicators.

Remotely monitoring customer devices, tracking trends, and diagnosing issues makes it easier to enhance subscriber quality of experience (QoE).  Diagnose and manage QoE issues on subscriber devices with a range of configurable key performance indicators and remote monitoring capabilities.

Reduce OPEX with a Single Device Management Platform

Decrease ongoing training and operational costs with one centralized solution to manage fixed line, mobile, TR-069, and legacy devices. Incognito offers configurable, easy-to-use dashboards for different user types (for example, customer service representatives and administrators) within an organization. Incognito supports advanced troubleshooting as well as both group and individual device diagnostics.

Want to learn more about how you can support WiFi, IoT, Smart Home, and customer QoE initiatives? Talk to our solution experts for more information.