Stay up to date

Best Practices General

The Challenges and Opportunities Operators at Different Levels Face
By Tudor Robins on May 12, 2023

It can be hard to keep up with the fast-growing, fast-moving, and highly competitive telecom industry. The industry's global nature, encompassing players located in every market and region...

Continue Reading

Best Practices DOCSIS

Alleviate DOCSIS Migration Pains with Incognito's Help
By Sonya Goodanetz on March 21, 2022

Whether you're a large operator serving millions of devices or a growing operator with thousands of subscribers; whether you're considering a complete DOCSIS migration or an...

Continue Reading

Best Practices DDI

Simplify Firmware Upgrades with Client Classes and Classified Settings
By Incognito on November 24, 2015

Traditionally, firmware files were quite small. But with embedded routers, eMTA, CWMP TR-069 settings, and other sections, firmware file sizes are growing. This can affect normal CM...

Continue Reading

Best Practices DOCSIS

A Technical Guide to DOCSIS 3.1 – Part 1: Increasing Capacity
By Incognito on September 30, 2015

Updated August 27, 2019

Continue Reading

Best Practices General

Why Traditional Customer Service Models Just Don't Cut It – Part 2
By Incognito on June 30, 2015

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How will you avoid...

Continue Reading

Best Practices

Why Traditional Customer Service Models Just Don’t Cut It – Part 1
By Incognito on June 23, 2015

The answer lies in subscriber self-service.

Continue Reading

Best Practices DDI

IPDR: More than Just Usage-based Billing – Part 1
By Incognito on May 5, 2015

In recent years, CMTS vendors have expanded their support of IPDR to provide access to more network and subscriber usage information. This data can be used for congestion management,...

Continue Reading

Best Practices Device Management Network Analytics Service Orchestration

Five Easy Ways to Improve the Customer Experience
By Incognito on April 21, 2015

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

Continue Reading

Best Practices General

Just How Important Are Customer Experiences?
By Incognito on April 14, 2015

This shift isn’t just specific to data services. Help Scout recently compiled data from a variety of sources that found there are a number of reasons that businesses everywhere are...

Continue Reading

Best Practices General

Fair Share for Bandwidth Management
By Incognito on March 17, 2015

By now, we know that Internet Protocol Detail Record (IPDR) is a highly efficient protocol that delivers per-subscriber service usage information directly from the CMTS. This protocol is...

Continue Reading

Submit a Comment

Content not found

Get latest articles directly in your inbox, stay up to date