Incognito Insights

Best Practices General Device Management Service Orchestration

Humanity has yet to populate the stars, but more satellites are now in the sky than ever before, and that number is growing rapidly. Low Earth Orbit (LEO) satellites are playing an...

Events Automation Device Management Service Orchestration

The maritime industry stands at a critical juncture. While 90% of global trade flows through shipping networks, maritime operators face an unprecedented intersection of challenges: soaring...

Events Automation Device Management User Services Platform

According to the Nokia Future of Connected Building report, the multi-dwelling unit (MDU) segment represents 25% of the addressable American market. As telcos continue their fiber rollouts...

Automation

The broadband and connected home market is rapidly evolving, and AI is at the center of its transformation. Now more than ever, service providers are looking to harness the power of AI to...

Automation

As telecom service providers navigate the challenges of modern customer demands and operational complexities, artificial intelligence (AI) is emerging as a prominent solution. By enhancing...

Best Practices Automation Service Orchestration User Services Platform

As connectivity demands evolve, traditional telecom service providers (telcos) are reimagining their role in a digital-first world. Enter the techco transformation—a journey from being...

Device Management Service Orchestration

Staying Ahead Through Experience-Driven Innovation The telecoms industry is in a constant state of transformation, driven by evolving technologies, increasing competition, and ever-changing...

Automation Service Orchestration

Hopefully, you've had a chance to digest my previous blog on autonomous service operations, where I reviewed some of the key concepts and use cases related to this topic. Now, let's have a...

Automation Service Orchestration

According to PwC's global telecom outlook, service providers' capital investment in fixed broadband will remain largely flat. However, some pockets of software investment are going to grow...

Best Practices Events

Fresh from the bustling halls of the FTTH Conference 2024, Europe's leading fibre optic summit which took place in Berlin, Germany from March 19-21, the Incognito team is excited to unpack...

Device Management User Services Platform

As emerging technologies spark a fresh wave of innovation within the broadband industry, the dynamics of the connected home experience have entered a new era. In the recent webinar hosted...

Events Device Management User Services Platform

Emerging technologies have sparked a fresh wave of innovation within the broadband industry, and at the forefront is the User Services Platform (USP) TR-369 and its comprehensive data model...

News and Awards General

We are thrilled to announce that Incognito Software Systems, a leading provider of automated OSS solutions spanning broadband service orchestration, device management, and network...

News and Awards Device Management User Services Platform

The connected home landscape is evolving at an unprecedented rate, with consumers demanding more advanced services and higher speeds. To get a current perspective on plans and challenges...

Events Service Orchestration DOCSIS

As the telecom landscape continues to evolve, the boundaries between different types of networks blur. One of the most exciting developments in this arena is the convergence of wireline and...

Events DOCSIS

As the world of cable technology rapidly transforms, operators are at a crossroads. The rising demands of the digital age are pushing for infrastructure overhauls, equipment replacements,...

Best Practices Service Orchestration DOCSIS

Cable operators seeking 10G business services using PON are often faced with concerns over fiber plant exhaustion, back-office integration, optical service reach, and service assurance in...

News and Awards Events Service Orchestration

In today's digitally connected landscape, customers' expectations have transformed. They not only demand the latest services and fastest speeds but also the guarantee and assurance of those...

General Service Orchestration

In a fast-paced digital landscape, communication service providers (CSPs) are continually seeking cutting-edge solutions to streamline operations, enhance service delivery, and adapt to...

News and Awards Device Management

Who doesn't love getting an award? Here at Incognito, we definitely do. Why, though? Beyond the glow of somebody saying, "job well done," why do we celebrate our award wins?

Events User Services Platform

Co-written by Sonya Goodanetz Incognito was delighted to participate in the recent User Services Platform Summit and Plugfest hosted by the Broadband Forum, where we got an enlightening...

Events Device Management

In an era driven by digital connectivity, the demand for seamless, high-speed internet access continues to grow exponentially. As we delve into traffic management, cloud servers, and home...

Events

The first day at the Fiber Connect show here in Orlando. There is much exciting news and the direction that the fiber industry is heading. I, for one, am very excited to be a part of this...

Best Practices General

It can be hard to keep up with the fast-growing, fast-moving, and highly competitive telecom industry. The industry's global nature, encompassing players located in every market and region...

News and Awards Automation Device Management Network Analytics Service Orchestration

In today's connected world, subscribers expect always-on, always-fast broadband services, making them more critical of their interactions with service providers. As a result, providing...

News and Awards General Service Orchestration DOCSIS

In our connected world, subscribers have come to think of their Internet connection as another utility – something that should be there whenever they need or want it. However, to attract...

General Automation Device Management Service Orchestration

In today's connected world, reliable broadband services are no longer just a luxury, they are a necessity. From remote work and online education to staying connected with family and...

News and Awards General

It's that time of year when everything seems to sparkle, and celebration is in the air. Here at Incognito, we're grateful for the year we've had. By working with customers, industry bodies,...

Network Analytics

Introduction The first two posts in this series have highlighted the Monetize and Act modules of Incognito's award-winning Network Monetization and Analytics Platform (MAP).

Network Analytics

Introduction As those who read the first post in this series may already know, Incognito's Network Monetization and Analytics Platform is a centralized platform spanning multiple...

Network Analytics

Introduction Service providers have a wealth of subscriber data in their networks; however, capturing that data and using it to optimize service delivery is complicated. Incognito makes...

Automation Device Management Service Orchestration DOCSIS

How can service providers optimize their networks? What does the future of broadband look like, and how can we prepare for what's next? These questions were at the center of discussions as...

News and Awards

For the fourth time in five years, three of Incognito's solutions have been recognized among the best in the industry by the Broadband Technology Report's Diamond Technology Reviews. The...

Automation Service Orchestration

Incognito is proud to continue our legacy of participation in TM Forum's highly respected Catalyst Program which, in recent years, has spurred a catalog of innovative projects. Many of...

News and Awards Device Management User Services Platform

Incognito is delighted to announce that our Digital Experience (DX) Solution has been awarded the 2022 CSI Magazine award for Best Customer Premise Technology at the recent IBC2022...

News and Awards IoT

Change. For those in the telecom industry, it's integral to business. Changing technology, changing customer expectations, changing business models.

Employee Spotlight

Ricardo Arriaga is a Senior Technical Implementation Consultant for Incognito, based in Mexico.

Employee Spotlight

Working in an interesting domain with a great team to help real users is what Paul Mizgala likes about his work at Incognito.

IoT

Increasing productivity. Enhancing efficiency. Avoiding downtime. Achieving operational visibility. Optimizing scheduling. Reducing costs.

Employee Spotlight

"Challenging, friendly, and flexible" are the three words Benjamin Lee uses to describe working at Incognito in this second entry in our "Employee Spotlight" blog series.

Device Management User Services Platform

What is TR-069? Although the Broadband Forum first published TR-069 in 2004, and most consumers probably have several devices in their home that use it daily, many people have still never...

News and Awards IoT

The Internet of Things (IoT) is everywhere. And much as IoT has transformed our homes, IIoT (industrial IoT) is changing the way workplaces function and helping determine whether they...

Employee Spotlight

"Innovative, global, and diverse" are the three words Duygu Taylan uses to describe Incognito, but they apply equally well to our company's amazing workforce.

Best Practices DOCSIS

Whether you're a large operator serving millions of devices or a growing operator with thousands of subscribers; whether you're considering a complete DOCSIS migration or an...

Service Orchestration

Introduction The wholesale, open-access approach to service delivery is increasingly prevalent in markets across the world. It makes sense as many operators don't have the means, or desire,...

DDI DOCSIS

DOCSIS 4.0—touted as the foundation to 10G and next-generation cable networks and services—is real, it's coming, and, like all innovations, it brings opportunities and challenges.

News and Awards

Innovation. At Incognito, it's something we aspire to for ourselves and promise to our customers. We also recognize that innovation on its own is not enough. We need to ensure our solutions...

News and Awards

Incognito pulled off a triple threat at this year's Broadband Technology Report Diamond Technology Reviews, with three different products named Honorees, and one receiving the highest score...

Network Analytics

Language changes as quickly as technology. In both areas we constantly see new terms and ideas, and in both cases, it can take a while to fully grasp the importance and relevance of these...

Device Management

Citizens Broadband Radio Service (CBRS) networks are a cost-effective way to deliver profitable broadband and connectivity services to subscribers. However, as your network rollout...

Device Management

In our previous blog about the risks associated with a single-vendor, siloed approach to Citizens Broadband Radio Service (CBRS), we introduced some of the challenges around CBRS device...

Device Management

Winning your bid for a Citizens Broadband Radio Service (CBRS) Priority Access License (PAL) is great news for your business, whether you’re an MNO, cable company, telco operator, or...

Device Management

The global pandemic has highlighted the vital importance of broadband networks and their role in accelerating digital transformation. The advent of transformational technologies such as 5G...

Device Management

As service providers continue to scale back on capital expenditures in these challenging times, how will they ensure a reliable fixed broadband experience and avoid network outages when...

User Services Platform

The User Services Platform (USP) has been very transformative, and its value has been recognized across the industry. As consumer demand for connected home services is growing rapidly,...

Device Management

Every year typically has a few defining moments, but it’s safe to say that 2020 has had more than its fair share. Although many of us are looking towards a fresh start in 2021, it's...

Automation Device Management

Telecommunications operators are going through complex times. They seek to increase their revenue within a new digital ecosystem that is changing every day and must find their place of...

Service Orchestration

Co-written by Sonya Goodanetz Welcome to the second installment of our TM Forum Catalyst series. Today we’ll cover how to curate B2B2X services, building on our blog #1 covering 5G,...

Service Orchestration

Co-written by Sonya Goodanetz Building on the success of the award-winning 2019 TMF Catalyst, 5G Riders on the Storm, which took home top honors for outstanding contribution to TM Forum...

Automation

Fiber service delivery via a wholesale open-access approach will soon be the norm in Europe as a decreasing number of operators want to take on the massive investment to build their own...

Automation

Flashback to 2008, high-speed internet technologies were quickly evolving, but few homes were connected to next-generation fiber-optic technologies, and Switzerland’s fiber penetration rate...

News and Awards

Incognito is excited to announce that it has been named as a finalist in the “Most Innovative IoT/M2M Strategy” category for the 2020 Leading Lights Awards.

User Services Platform

Co-written by Sonya Goodanetz Welcome to Incognito’s USP Blog Series In part 2 of our USP blog series, we detailed the challenges operators face around introducing managed Wi-Fi services,...

Device Management

While DSL and copper remain the predominant access technology for fixed broadband services across the African continent, fiber and fixed wireless access using 4G LTE to homes and small...

Device Management

Co-written by Sonya Goodanetz Welcome to Incognito’s USP Blog Series In part 1 of our series, we detailed what exactly is USP and what does it mean for device management. Part 2 is all...

IoT

The enterprise, or industrial, IoT opportunity has the potential to be a game-changer for communications service providers (CSPs) and IoT platform providers. IoT offerings are developing...

Device Management User Services Platform

Co-written by Sonya Goodanetz Welcome to Incognito Software Systems Inc's USP Blog Series! In part 1 we’ll cover what USP is and the drivers behind this latest standard.

Network Analytics

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable industry and is...

Device Management User Services Platform

Options and technology approaches to consider The official start of the FCC performance measurement deadline is fast approaching, and as we explained in the first part of our blog series,...

Device Management

Protecting your FCC broadband funding and what you need to consider In an environment where “proof” is the new norm to secure your well-deserved FCC broadband funding, are you ready to...

Service Orchestration

As the Earth's climate continues to undergo drastic changes, cases of extreme weather events across the world have become more frequent. For example, over the last three decades Europe has...

Device Management

With a growing demand for always available, high-quality connectivity and faster data speeds, digital service providers are faced with a customer base that wants to be able to troubleshoot...

Service Orchestration

Incognito + 5G + Network Slicing – It all comes together at Digital Transformation World in Nice, May 14-16 It’s that time of year. Communication service providers and vendors are joining...

Automation

While fiber access initiatives are part of the new transformational technology wave for communication service providers (CSPs) looking to keep pace with customer demand, they are also their...

Service Orchestration

To keep pace with the growing demand for higher bandwidth and faster data speeds, fixed-line operators around the world are racing to deploy fiber deeper into their access networks and...

Service Orchestration

With service providers around the world looking to satisfy growing customer demand for next-generation all-IP services, recent research revealed that 90% of service providers are planning...

Device Management

Globe Telecom, one of the largest and fastest growing mobile, fixed-line, and broadband operators in the Philippines, has revealed they will leverage Incognito Software Systems Inc’s...

News and Awards

Incognito Software Systems Inc. has announced that it has inked a partnership deal with Immovate to offer Middle Eastern broadband providers better access to Incognito solutions—helping...

General Device Management

With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service...

News and Awards

Orange Moldova has selected Incognito Software Systems Inc. to accelerate their expansion into the cable and fibre residential broadband services market.

Device Management

Operations automation in the digital home network has quickly become an essential part of global communication service provider strategies for differentiation and competitive advantage. But...

Automation

Incognito Software Systems Inc. has recently partnered with leading global analyst firm, Analysys Mason, to research the operational savings gained from new generation point solutions built...

Events

Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, significant...

General DDI

Cable providers today are under more pressure than ever to offer a gigabit experience to enterprise and residential customers. Recent updates with DOCSIS 3.1 have dramatically increased...

Device Management

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same home WiFi...

Automation

Looking ahead at the telecoms market, European Telecommunications Standards Institute (ETSI), the visionary independent standards organisation, have formed a group to look at future...

Events

Why meet with Incognito at Mobile World Congress? 1. Discover why Incognito is at the forefront of fiber service activation, with a turn-key solution that can be easily deployed within...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Automation

That’s already a handful of manual processes, but imagine doing that over and over for hundreds to thousands of devices, many from different vendors, each with its own unique device update...

Network Analytics

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network traffic management....

Device Management

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of self-care, but...

DDI

For Cable MSOs deploying voice services, the ability to implement and manage Dynamic DNS (DDNS) is essential. However, DDNS updates pose significant challenges for large Tier 1 and 2...

General

It’s easy to assume that everything is running smoothly when you can’t see any visible signs of wear and tear. But just like your car or home, your provisioning solution also requires...

Network Analytics

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten time to...

DDI

Unintegrated IPAM can also create risks to subscriber services. When large volumes of IPv4 resources are assigned on a network, name-space collisions caused by duplicate IP assignments may...

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

DDI

IPv4 is a finite resource, but IPv6 is huge. The length of an IPv6 address is 128 bits, compared with 32 bits in IPv4. In theory, this means an almost endless number of combinations can be...

DDI

Lease data plays an important role in subscriber identification, and developing your own database of historical and/or active leases can be helpful to fulfill law enforcement requests and...

Events

Broadband World Forum: Who will be there? Broadband Forum plays host to an A-list cast of senior executives from Tier One fixed, mobile, and cable communication organizations from across...

News and Awards Network Analytics

The modular platform enables the following solutions:

Events

SCTE Cable-Tec Expo: Who Will Be There? With four days of learning and networking, there is a lot to take in. This year, listen to keynote speakers, attend technology demonstrations, and...

IoT

But the Internet of Things (IoT) is bigger than just consumer devices. According to the GSMAConnected Lifeforecast, by 2020 there are expected to be more than 25 billion connected...

Network Analytics

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

IoT

It’s time to set the record straight. Here are the key differences between IoT and M2M:

Device Management

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Device Management Network Analytics

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

Network Analytics

Here are some key questions to answer if you want to stay ahead of the VR trends:

Network Analytics

Customer Service and Retention have a significant effect on subscriber churn rates

General

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one customer’s...

Events

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.

General

Follow the timeline as we highlight some of the major evolutions in the network communications technology, including many different people and a variety of unique devices:

Automation Service Orchestration

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

Network Analytics

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ineffective for...

Events

As we’re already aware, data consumption and demand continue to march upwards. This is further evident by the sheer amount of FTTx-related vendors and solutions present at the show. Cable...

Automation Service Orchestration

Operators can reduce the complexity of order management processes with an automated solution

Service Orchestration

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

Service Orchestration

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

News and Awards

The “Water Saver” team was the only team made up of members that had never met before, but that didn’t stop the team from winning three prizes! Two prizes for the best use of the available...

Events

Do I mean that for an IT Operation Support Systems (OSS) and Business Support Systems (BSS) trade show, you can touch it? Yep.

Service Orchestration

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...

Service Orchestration

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as targeting...

Service Orchestration

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the Service Order...

Events

Presentation Highlights Network Virtualization and Community WiFi:Incognito’s Chief Innovation Officer, Chris Busch, will speak at length on how virtualization can directly impact WiFi...

General

Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts thatnine in ten global broadband households will...

Network Analytics

When providing transit, typically the customer is provided with the physical connection, the other side of the p2p link between the provider edge (PE) router device and the customer edge...

Network Analytics

That’s not to say that problems only happen within the customer premises — quality of service issues occur at every stage of service delivery, with issues in the delivery platform,...

Device Management

Here are two scenarios where such a need may arise:

Events

These are just some of the big questions facing service providers today — and they aren’t always easy to answer.

Network Analytics

The table below shows the service definition of the new 4G unlimited mobile data plans from three top-tier carriers. As you can see, unlimited does not mean unfettered access.

Events

It’s largely because of the international data roaming fees. Overwhelmingly, the majority of mobile phone consumers and travellers simply turn their phones off when they are away from...

Network Analytics

A small or medium-sized business using too much bandwidth may have different needs to a residential subscriber. For example, a hotel may be interested in a new fiber service to improve...

General

Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....

Automation Device Management Network Analytics

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...

Network Analytics

In this series, we will cover how this new industry landscape impacts customer service issues and how this challenge is an opportunity for CSPs to launch new services.

Events

Read the full agenda online to plan your visit to Mobile World Congress 2017. The conference includes the following keynote presentations over three days:

Device Management

What was he doing at the time? He was watching some show on YouTube. Whatever it is the kids watch, it generally generates a lot of sniggers and belly-laughs; very annoying when I’m trying...

DDI

As service providers increasingly employ virtualized network architectures to service their customers, vLAN and MPLS/VRF management is becoming more and more important. But challenges...

DDI

In theory, this is a great idea, particularly in regions prone to tornadoes or other localized natural disasters. However, there are a number of pros and cons that you need to weigh to...

Automation

Zero means zero, right? So by zero-touch provisioning, I was expecting to be dazzled. Services could be delivered to the customer without anyone having to put their hands near anything....

General

Fiber-To-The-Home (FTTH) Continues Its Expansion Last year, growth in the fiber market exceeded the expectations of many industry analysts. In the USA alone,more than 30 millions homes...

General

OTT Video Continues To Drive Exponential Growth Video already represents over 60% of online network traffic and will continue to grow unabated as more subscribers shift their viewing from...

DDI

A centralized repository that maintains information on all the leases across your network provides an easy way to process and respond to these types of requests accurately and quickly.

Device Management

Stagnation of subscription revenues and the trend toward all-data services is becoming a complex and pressing challenge for CSPs. OTT content and the Internet of Things (IoT) has risen the...

Network Analytics

In North America alone, cable providers incurmore than $1billion in lost revenue from fraud each year, with small to mid-sized operators most at risk* — and the figure is even higher in...

General

Is it all down to stress? Can you keep your cool?

Network Analytics

As one of those “lucky” pioneers, I had a ringside seat to the regulatory, technology, and user challenges of introducing this new service model. Usage based billing is not a simple service...

Network Analytics

Compression and video encoders are doing a fantastic job of reducing the 4K video size but it’s still an 88% increase from the current 1080p. A single, compressed 4K video will take 375MB...

Device Management

Quality of Service (QoS) normally defines performance monitoring at the lower layers of the network, such as the physical network layer or even the transport layer of the OSI reference...

Events

Join more than 5,000 industry colleagues and executives from across the world to discover how new technology such as virtualization is reshaping communication networks, and gain new...

Device Management

Why TR-069 is Only the Beginning You probably have already heard ofTR-069— the Broadband Forum specification used for remote monitoring and management of CPEs with an auto configuration...

Service Orchestration

In to the Incognito Webinar,Fiber Service Roll-Out: Activation, Fulfillment, and Assurance, we focus in on the activation of triple-play fiber services. This webinar addresses the major...

DDI

There are a number of DOCSIS-specific specifications designed to address this problem:

Events

Incognito Software Systems Inc. is proud to be exhibiting our solutions at this year’s Cable-Tec Expo. You canfind usin the Pennsylvania Convention Center,booth #1616to discuss any...

Network Analytics

It is indeed a complex task that involves multiple variables as well as a corporate strategy — because budget is not infinite. If you have a network running below its maximum capacity you...

General

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

DDI

To your average broadband customer, DOCSIS 3.1 satisfies one craving — faster Internet speeds. Most Internet users don’t care how or why the specification works, they just want the end...

Network Analytics

Each cable modem has a unique 48-bit hexadecimal address which is known as the MAC address.A unique 48-bit address translates into 281 quadrillion possible address combinations, each of...

Device Management

Set-and-forget is an important trait to have in device management and configuration. Having to constantly log in to tweak settings will lead to frustration and possibly another support...

Device Management Network Analytics

Suddenly, the race begins — and the young favorite breaks ahead! It’s close though, and will come down to the final seconds… but without warning, your feed starts buffering. It’s not...

Device Management

This issue can be viewed as optimizing three variables (transmit power, channel, and frequency band) across N access points, which is a fairly straightforward optimization algorithm.

Device Management Network Analytics

Insights into the surrounding Wi-Fi landscape alone provide ample data to provision the access point (AP) to operate in a part of the spectrum with the least amount of interference. A...

Device Management

Signal blockage or poor range within the customer premises Device outages or devices that have trouble joining the network Interference from neighbouring access points and external...

Device Management

Considering the ubiquitous state of Wi-Fi service in major markets across world, the frequency at which Wi-Fi issues still occur is alarming to both subscribers and operators alike. For the...

General

Software IT projectson average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...

Events

News of such nature is probably occurring in many places these days, albeit not always concerning price drops. Service providers do this in order to retain or gain subscribers. As one of,...

General

Some of these vital considerations are:

Device Management

Consider the resources and costs associated with network-wide DOCSIS firmware updates.

Device Management

Common problems with firmware management include:

Events

Keep reading to discover where to visit, what to eat, and who to see at the FTTH Connect 2016.

Device Management

It’s evident that providing Wi-Fi connections in public settings is a vital piece in the complicated connected puzzle known as subscriber quality of experience (QoE), but are service...

Network Analytics

Providers have been hesitant to roll out new policies aimed at charging more for excessive bandwidth use, even though in a recent usage-based pricing trial in Cleveland major CSP Cox...

Network Analytics

Being able to zoom across prefectures in a few hours complemented the fast-paced work ethic of Japan’s major cities. Needless to say, the pass expired and I found myself far from Tokyo...

Service Orchestration

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.

Network Analytics

More than half of service providers either don’t know whether they are measuring subscriber QoE or simply don’t bother measuring it at all.

Events

From a vendor perspective, when you have crossed the chasm of serving a sizable number of users on a global scale — and Incognito Software Systems Inc. certainly has, boasting over 300...

General

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

Events

“Incognito” — clearly because it’s our event.

Events

The concept of WiFi seems pretty easy to grasp. Find the network among the long list of SSIDs, then enter your password and off you go. For your average subscriber, this is all they need...

Events

Months before the Boot Camp, members from our Professional Services and Support teams start to work out a curriculum. Feedback from subject matter experts and product owners help further...

Device Management

Service introduction velocity for operators has been an ongoing subject for many years. The ability to introduce any new service is the ability to define new products and generate new...

Events

1. Gain a competitive edge — We wouldn’t be putting on this conference if it didn’t help you get a leg up on the competition. Learn the latest and greatest innovations in the industry and...

General

In fairness, virtualization is not a new subject. In fact, you could even say it has been with us for several decades when originally referred to as ‘Time-Sharing’ in mini and mainframe...

Network Analytics

Unfortunately, defining and measuring subscriber QoE can be challenging and costly. There are many metrics (such as customer complaints and churn) that may be affected by outside...

Automation

How many manual steps can I eliminate when attempting to enable an IP scope (address range) on a CMTS?

Events

These industries include the automobile, airline, and transportation industries. After all, who’s not affected by mobile? And with the increased adoption of the smartphone (half of all...

Automation

The first thing I will deal with is IP Address Management (IPAM) and DHCP, DNS and IPAM (DDI) approaches. Traditionally, IPAM solutions provided a central inventory of IP addresses and the...

Service Orchestration

Generally, each implementation team is diligently aware of these legacy processes and vendor products. But in a lot of cases the whole enterprise architecture becomes very convoluted and...

Automation

Let’s start with the simple rule that lowering OPEX yields higher profit margins. Now you’re probably thinking, how can I further reduce the cost of my operations?

Device Management

Alongside improved WiFi connectivity is mobile growth. Not just the users getting new phones but also the usage habits. People are spending more time using data on their mobile devices....

Network Analytics

Major fraud types and estimated cost to industry* Abuse of network, device, or configuration weakness – $2.5B USD Dealer fraud – $3.4B USD Network/IT abuse – $5.2B USD Unauthorized abuse...

Device Management

These trends come as great news to many cable operators who are constantly searching for ways to give new life to stagnant revenue models. But increasing revenue from WiFi is not as simple...

Service Orchestration

“Changing technology does not change responsibility,” FCC Chairman Tom Wheeler said. “Fiber brings great cost savings, great efficiencies, and great opportunities for new services. But it...

Automation

In a similar parallel to Dickens’ character Pip in Great Expectations (a young boy who grows into an English gentleman after overcoming many challenges), SDN has matured from early academic...

Device Management

The home network management paradigm has always been centered around the MAC or IP address. These unique identifiers are quite foolproof and are still reasonable identifiers to use for...

General

Taking a ride on the software migration experience highway does not have to be a daunting task. The Incognito Professional Services team makes simplifying software migration processes their...

General

Wi-Fi Everywhere Market Report’s Global Telecom Trends for 2016 indicates that wireless devices are set to overtake wired devices in terms of IP traffic, and in 2016 will account for over...

DDI

Most communication service providers are in the process of transitioning to IPv6. But there is still a lot of work to be done.

General

Here at Incognito, we’ve made it our goal to lead the charge for constant improvement. I’m happy to report that 2015 has been a year of much success. Here are some highlights from the year:

General DDI

Basically, it’s time to stop the excuses. IPv6 is the future and ignoring it could put you at risk because no business can truly expect to grow without IPv6. Already, the fastest-growing...