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Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada.
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General Device Management

Improve Customer Satisfaction with Seamless CPE Evergreening
By Incognito on December 9, 2014

Keeping CPE evergreen is no easy task. With hundreds of different CPEs amongst thousands of subscribers, it’s challenging for operators to satisfy their customers’ expectations for...

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General

Why all Node Splits are Not Created Equally
By Incognito on November 18, 2014

Quite frankly, your tools suggested the split, but because that tool knows nothing about usage from the subscribers on that node, you were not told how to optimally split the node. You were...

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General

To Charge or Not to Charge?
By Incognito on November 14, 2014

As a provider, you want to chargeback those heavy users. You know that monetizing heavy over-usage of the network is a way for you to recoup the investments you make in order to keep ahead...

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Events

First Impressions at Broadband World Forum
By Incognito on November 5, 2014

A couple of weeks ago, I had the opportunity to visit Amsterdam for the first time, while also attending the Broadband World Forum for the first time. Being that this is one of the biggest...

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General

2-Minute Penalty for Using Too Much Data
By Incognito on November 5, 2014

Video requires a lot of data. And streaming means that this data must be downloaded in a timely manner. If the data cannot reach the subscriber in time, the video may stutter, become...

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General

The Next Big Thing
By Incognito on October 28, 2014

The delegates attending this year’s Broadband World Forum (BBWF) in Amsterdam are no exception. Fittingly, so much of the change we see in our lives is driven by the convergence of...

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DOCSIS

Is Network Virtualization Right for You?
By Incognito on October 24, 2014

So which aspects of virtualization are right for you?

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Events

The Velocity of Change at SCTE
By Incognito on October 14, 2014

Technology’s role as an enabler of change has been brought to the forefront of the industry like never before. In such a transformative way, the velocity of change is accelerating at a fast...

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Events

SCTE Cable-Tec Expo 2014 – ISBE, RDK, and SEMI
By Incognito on October 7, 2014

The 2014 Expo was more than just a forum for service providers to meet up with software and hardware vendors, it was an opportunity to gain insight into current events throughout every part...

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General Network Analytics

How does Surging OTT Content Affect Bandwidth Consumption?
By Incognito on September 30, 2014

With such high forecasts continuing into the next decade, service providers must ensure that their systems can keep up with the escalated bandwidth consumption required for OTT content....

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Network Analytics

Building a Healthy Service Network
By Incognito on September 23, 2014

You can gather this information using IPDR data, however, normalizing, summarizing, and aggregating the data is a complex task. With accurate metrics on historical congestion and capacity...

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General

Understanding What Influences QoE
By Incognito on September 16, 2014

To improve customer satisfaction for your business, it’s important to understand what customers perceive as influences to QoE. From a recent Find Your Cloud report, customer QoE perception...

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General

Delivering The Connected Home
By Incognito on September 9, 2014

The consumer demand for remote-enabled convenience, or “the connected home”, is also being expanded by the needs of medical professionals. As population and life expectancy increases,...

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Best Practices DDI

The Top Six Considerations for IPAM Network Discovery
By Incognito on September 4, 2014

Network architects, IP planners, and network engineers understand the benefits of having an updated inventory of all the IP configurations on their devices — optimized IP resources, IP...

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Events

SIGGRAPH 2014: Emerging Technologies
By Incognito on August 26, 2014

Increasingly realistic simulation of materials precomputed sound propagation, or just a bit more fur are some of the technical breakthroughs presented here. Media formats are pushed as...

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Best Practices

Toss out the Instruction Manual: Why Investing in UX/UI Design Matters
By Incognito on August 19, 2014

The ability to switch on and start using our devices, without the need for instructions, is no coincidence — it’s a feature of User Experience (UX) and User Interface (UI) design. This not...

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Events

What’s on Your Radar? Thoughts on CableLabs Summer Conference 2014
By Incognito on August 12, 2014

The telecom landscape has changed. CableLabs is no longer about cable TV, but rather telecommunications, broadband, and IP services — information and entertainment all in one. Perched at...

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Events General

The Future of TV is Everywhere
By Incognito on August 6, 2014

After record amounts of online viewing from IP-connected devices during major sports events in 2014, like the World Cup and Winter Olympic Games, the adoption of live-streaming is becoming...

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General

Improve Subscriber Loyalty with Better Quality of Experience
By Incognito on July 29, 2014

QoE is more than just service delivery performance. Customers will tell you that a great experience means:

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General

Net Neutrality Legislation: Regional Trends
By Incognito on July 8, 2014

As legislators and consumer advocacy groups from all sides determine the future of broadband services — in light of growing bandwidth consumption and concerns over privacy — it’s important...

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