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Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada.
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All Posts from Incognito

Events

Your Guide to FTTH Connect 2016
By Incognito on June 7, 2016

Keep reading to discover where to visit, what to eat, and who to see at the FTTH Connect 2016.

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Network Analytics

How to Monetize Cord-Cutters with Usage-Based Billing
By Incognito on May 24, 2016

Providers have been hesitant to roll out new policies aimed at charging more for excessive bandwidth use, even though in a recent usage-based pricing trial in Cleveland major CSP Cox...

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Network Analytics

Service Plans: Conveying the Value Between Tiers to Subscribers
By Incognito on May 17, 2016

Being able to zoom across prefectures in a few hours complemented the fast-paced work ethic of Japan’s major cities. Needless to say, the pass expired and I found myself far from Tokyo...

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Network Analytics

What Exactly is Quality of Experience, Anyway?
By Incognito on May 3, 2016

More than half of service providers either don’t know whether they are measuring subscriber QoE or simply don’t bother measuring it at all.

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Events

ICE 2016, Already Looking to the Future
By Incognito on April 28, 2016

From a vendor perspective, when you have crossed the chasm of serving a sizable number of users on a global scale — and Incognito Software Systems Inc. certainly has, boasting over 300...

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General

Improving Customer Support: Treat People the Right Way
By Incognito on April 26, 2016

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

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Events

Putting the ICE back in the Fridge
By Incognito on April 22, 2016

“Incognito” — clearly because it’s our event.

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Events

Breaking the ICE with Wi-Fi
By Incognito on April 21, 2016

The concept of WiFi seems pretty easy to grasp. Find the network among the long list of SSIDs, then enter your password and off you go. For your average subscriber, this is all they need...

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Events

Boot Camp 2016: It All Comes Down to This
By Incognito on April 20, 2016

Months before the Boot Camp, members from our Professional Services and Support teams start to work out a curriculum. Feedback from subject matter experts and product owners help further...

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Device Management

Decreasing New Services Time-to-Market with SDN and NFV
By Incognito on April 19, 2016

Service introduction velocity for operators has been an ongoing subject for many years. The ability to introduce any new service is the ability to define new products and generate new...

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