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Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada.
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Best Practices DDI

IPDR: More than Just Usage-based Billing – Part 1
By Incognito on May 5, 2015

In recent years, CMTS vendors have expanded their support of IPDR to provide access to more network and subscriber usage information. This data can be used for congestion management,...

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Device Management DOCSIS

If It Ain’t Broke, Don’t Fix It
By Incognito on April 28, 2015

As luck would have it, there is a solution.

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Best Practices Device Management Network Analytics Service Orchestration

Five Easy Ways to Improve the Customer Experience
By Incognito on April 21, 2015

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

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Best Practices General

Just How Important Are Customer Experiences?
By Incognito on April 14, 2015

This shift isn’t just specific to data services. Help Scout recently compiled data from a variety of sources that found there are a number of reasons that businesses everywhere are...

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Events

Recap: Incognito Community Exchange 2015
By Incognito on April 10, 2015

Here’s a recap on what went down from Tuesday to Thursday.

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Network Analytics

Manage What You Measure with IPDR
By Incognito on April 7, 2015

Unfortunately, there’s no magic bullet for congestion — and many providers end up making network investments based on guesswork to cope with growth. There’s a smarter way to manage...

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General

The 4 Major Drivers for Investment in NFV
By Incognito on March 31, 2015

Over the years, we have seen solutions from TM Forum and CableLabs that help standardize certain aspects of the CSP plant and similar initiatives in the CPE world with Reference Design Kit...

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General

It's All About Quality of Experience
By Incognito on March 30, 2015

We’re talking about mobile of course, so you get to see more powerful and flashier wearables: handsets, LTE-based smartwatches, smart meters, near-field communication (NFC) function...

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General

Extending Wi-Fi Services to Increase Customer Loyalty
By Incognito on March 24, 2015

What does this mean for you, as a broadband service provider? For starters, subscribers expect WiFi hotspots to be everywhere. Last year, a study found there was one WiFi hotspot for every...

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Best Practices General

Fair Share for Bandwidth Management
By Incognito on March 17, 2015

By now, we know that Internet Protocol Detail Record (IPDR) is a highly efficient protocol that delivers per-subscriber service usage information directly from the CMTS. This protocol is...

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Best Practices General

The 3 Keys to Unlock Your Operational Performance
By Incognito on March 10, 2015

Internet service providers use KPIs as a way to assess the performance of organizations, business units, or systems on an ongoing basis. But building KPIs out of a mountain of reports and...

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General

Title II Proposal Brings Certainty and Questions
By Incognito on February 24, 2015

Why Title II now? Early in 2014, the court ruled that the FCC could not enforce two key rules in the Open Internet Order of 2010 — no blocking and no discrimination of traffic. The reason...

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General

Delivering What the Consumer Wants
By Incognito on February 24, 2015

They want mobile phones, WiFi, and data service everywhere and anywhere. They want automated home-network systems that learn their unique routines and help them with daily mundane tasks....

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Events

Riding the Waves of the Future
By Incognito on February 17, 2015

The region is forward-looking indeed, as the Caribbean is poised for major growth in the broadband and telecom industry. But charting its own course forward in a region that shares many...

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Network Analytics

So You’ve Got Some Big Data, but Now What?
By Incognito on February 10, 2015

To start with, providers need more than just a data measurement tool. They need a solution that can analyze real-time data and then automate processes to optimize their networks and improve...

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Events

NCTC Winter Educational Conference 2015 – Thoughts and Impressions
By Incognito on February 3, 2015

I spent the beginning of last week at the WEC, gaining new insights and learning about CableLabs’ innovative plans. CableLabs President and CEO Phil McKenny and his team have been making a...

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Network Analytics DOCSIS

Super Stream Sunday: Are Operators Ready?
By Incognito on January 29, 2015

As a broadband operator, you’re probably already thinking it:Shut the front door, we’re screwed.

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General

The Incognito Crystal Ball: Predictions for 2015
By Incognito on January 20, 2015

Converging Networks and The Internet of Things The digital universe is expanding at an astonishing rate. Research from Intel estimates that between 2006 and 2020 the number of...

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General

Help! My Network is Congested
By Incognito on January 15, 2015

Network congestion has become more prevalent than ever. Broadband service subscribers are constantly experiencing jitter, latency, loss of connection, slow-surf, or even outright network...

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General

Daddy, Why Can’t I Watch TV Today?
By Incognito on December 16, 2014

But now they start calling your helpdesk because the video is pixelated and they can’t download what they need. They run an Internet speed test and boom! They find out that they’re paying...

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