Incognito Insights

Device Management

It’s evident that providing Wi-Fi connections in public settings is a vital piece in the complicated connected puzzle known as subscriber quality of experience (QoE), but are service...

Device Management

Service introduction velocity for operators has been an ongoing subject for many years. The ability to introduce any new service is the ability to define new products and generate new...

Device Management

Alongside improved WiFi connectivity is mobile growth. Not just the users getting new phones but also the usage habits. People are spending more time using data on their mobile devices....

Device Management

These trends come as great news to many cable operators who are constantly searching for ways to give new life to stagnant revenue models. But increasing revenue from WiFi is not as simple...

Device Management

The home network management paradigm has always been centered around the MAC or IP address. These unique identifiers are quite foolproof and are still reasonable identifiers to use for...

Device Management DOCSIS

As luck would have it, there is a solution.

Best Practices Device Management Network Analytics Service Orchestration

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

General Device Management

Keeping CPE evergreen is no easy task. With hundreds of different CPEs amongst thousands of subscribers, it’s challenging for operators to satisfy their customers’ expectations for...

Device Management DOCSIS

EPON access technology is the latest development in network access solutions, revolutionizing interconnectivity by leveraging fiber optic cable to transmit data at lightning-fast speeds....

Device Management

What interested me was Mr. Kent’s focus on making customer service a strategic business growth strategy. This isn’t your typical “plain vanilla” service of “make customers happy so you...