TR-069 Auto Configuration Server (ACS) and TR-369 User Services Platform (USP) Cloud

Digital Experience (DX) SaaS is a secure cloud-based device management solution powered by Incognito's Auto Configuration Server with User Services Platform capabilities in a lightweight, cost-effective model.

With shrinking profit margins, rising operating costs, and increased customer expectations for a quality broadband experience, implementing a carrier-grade device management solution is a tremendous undertaking for operators looking to future-proof their business and introduce new connected home offerings.

Incognito's DX SaaS offers a unified TR-069 and TR-369 device management platform with flexible cloud deployment options, proven to help reduce costs and improve the subscriber experience. The solution empowers service providers with the tools to remotely monitor and manage millions of devices, manage the lifecycle of connected home applications on TR-369 devices, and proactively manage services with real-time analytics. Incognito's out-of-the-box solution offers a lightweight, cost-effective platform with multiple cloud-hosted options to meet your device management needs today with the flexibility to support your future growth.

Solution Overview

Digital Experience Solution

Digital Experience SaaS

Solution Features

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Extensible Device Support

Extensible support for devices and services over fiber (FTTx), 4G LTE/5G fixed wireless access (FWA), and cable, using TR-069, TR-369, MQTT, and SNMP protocols.

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Real-time Network Visibility

Holistic, real-time visibility into the status of residential and enterprise networks, network-wide device health, and application performance, with advanced collection of data and diagnostics, and configurable network monitoring alerts tailored to system, global, and device levels.

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Holistic Customer Care Dashboard

A streamlined customer care dashboard, customizable to meet your business needs, which provides customer care representatives with an at-a-glance view of subscriber and network data to identify and triage service quality issues, and Home Score to measure quality of experience.

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Fully-featured ACS

Offers full-featured Auto Configuration Server to manage the complete lifecycle of devices and perform business process automation of TR-069 compliant devices, and User Services Platform controller support for TR-369 compliant devices, providing unified device management approach for next-generation broadband devices.

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Speed and Latency Testing

Speed and latency testing to proactively measure customer experience and broadband performance, while meeting regulatory compliance reporting needs for operators, including FCC broadband infrastructure funding.

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Real-time Analytics

Near real-time analytics collects device data to measure performance across network and connectivity experience within residential or small-business networks.

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Smart Home Services

Build a competitive advantage and monetize the connected home by rapidly launching app-based smart home services on residential gateways and set-top boxes.

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Wi-Fi Home Score

Analyze key Wi-Fi network performance metrics like congestion, coverage, interference, and more to optimize service quality.

Complete View of Devices and Networks

Improve visibility and control of device lifecycle management.

Incognito DX Device Dashboard

Detailed KPI Dashboards

Proactively monitor and manage service quality.

Incognito DX KPI

Digital Experience SaaS

Solution Benefits

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Future-proofed Solution Architecture

Incognito's device management solution empowers operators to manage TR-069 devices and embrace next-generation TR-369 devices, featuring support for User Services Platform, IoT, and FWA technologies, including 5G and private networks.

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Low Cost of Ownership

With Incognito's pay-as-you-go model, cloud hosting options, and managed services, you can focus on your business without upfront investment. Let our experts handle maintenance and upgrades so you can concentrate on growing your business worry-free about licensing fees or CAPEX.

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Fast Time to Market

Benefit from quick onboarding, service activation within days instead of weeks or months, and TR-369 support for unified device management that ensures you're prepared for both current and future needs.

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Uber Scaling

Incognito's powerful engine makes it easy for operators to scale and support large numbers of devices, including CPEs, STBs, ONT/ONUs, and gateways, over any access (FTTx, FWA, HFC) using a multi-tenant infrastructure.

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Operational Efficiency

Reduce customer care call handling times, minimize truck rolls, and proactively resolve service issues with remote device management and improved home network diagnostics.

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Reduce Customer Churn

Boost customer satisfaction by delivering a reliable broadband service experience with extensive device management capabilities.

The Next Big Thing in Cloud-based Device Management

Download Incognito's solution checklist to learn what makes our Digital Experience SaaS solution the perfect option for your remote device management needs.

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