Cloud-based ACS Solution

Digital Experience SaaS is a secure cloud-based solution powered by Incognito's Auto Configuration Server with User Services Platform capabilities that enables service providers to remotely monitor and manage devices in a light-weight, cost-effective subscription model.

With shrinking profit margins, rising operating costs, and increased customer expectations, implementing a carrier-grade remote device management solution is a tremendous undertaking for operators looking to reduce OPEX and future-proof their business model. Incognito’s DX SaaS standards-based, flexible, multi-vendor-focused platform can help by remotely monitoring and managing devices, automating device provisioning, and troubleshooting connectivity issues. This out-of-the-box solution offers a lightweight, cost-effective cloud version of the Digital Experience platform to meet your device management needs today with the flexibility to support your future growth.

Solution Overview

Digital Experience Solution

Digital Experience SaaS

Solution Features

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Extensible Device Support

Extensible support for devices and services over fiber, DSL, cable, and fixed wireless, including 4G, 5G, and CBRS/private LTE, using TR-069, TR-369, MQTT, and SNMP protocols.

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Real-time Network Visibility

Holistic, real-time visibility into the status of residential and enterprise networks, network-wide device health, and application performance, with advanced collection of data and diagnostics, and configurable network monitoring alerts tailored to system, global, and device levels.

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Holistic CSR Dashboard

A streamlined CSR dashboard, customizable to meet your business needs, which provides customer care representatives with an at-a-glance view of subscriber and network data to identify and triage service quality issues, and Home Score to measure quality of experience.

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Fully-featured ACS

Offers full-featured Auto Configuration Server to manage the complete lifecycle of devices and perform business process automation of TR-069 compliant devices, and User Services Platform controller support for TR-369 compliant devices, providing unified device management approach for next-generation broadband devices.

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Speed and Latency Testing

Speed and latency testing to proactively measure customer experience and broadband performance, while meeting regulatory compliance reporting needs for operators, including FCC broadband infrastructure funding.

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Real-time Analytics

Near real-time analytics collects device data to measure performance across network and connectivity experience within residential or small-business networks.

Digital Experience SaaS

Solution Benefits

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Future-proofed Solution Architecture

Allows operators to continue to manage and innovate services based on TR-069 devices while preparing for next-generation TR-369 devices with User Services Platform, IoT, Wi-Fi 6, and FWA technologies such as 5G, CBRS, and private LTE networks.

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Low Cost of Ownership

No CAPEX investment lets you focus your business where it matters most. The pay-as-you-go model offers maintenance and upgrades by offloading key operations.

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Fast Time to Market

Rapid on-boarding and service turn up in days rather than weeks/months.

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Uber Scaling

Incognito's engine helps operators easily scale to support massive device volumes as they add more CPE devices to their network.

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Operational Efficiency

Reduce customer care call handling times, minimize truck rolls, and proactively resolve service issues with remote device management and improved home network diagnostics.

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Reduce Customer Churn

Boost customer satisfaction by delivering a reliable broadband service experience with extensive device management capabilities.

The Next Big Thing in Cloud-based Device Management

Download Incognito's solution checklist to learn what makes our Digital Experience SaaS solution the perfect option for your remote device management needs.

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