Extensible support for devices and services over fiber, DSL, cable, and fixed wireless, including 4G, 5G, and CBRS/private LTE, using TR-069, TR-369, SNMP, MQTT protocols.
Holistic visibility into residential and enterprise networks with advanced collection of rich data and diagnostics from both the device and network, rounded out with network monitoring alerts and KPI analytics.
Proactive service issue identification and resolution using automated diagnostics like Home Score to assess Wi-Fi performance. This enables critical problem-solving actions to address service quality before it becomes a customer issue.
Intuitive CSR dashboard guides customer care agents along the path of issue identification and troubleshooting, automating much of the issue resolution stage.
Self-care widgets easily integrate into existing customer portals or applications, empowering subscribers and field technicians to diagnose and resolve technical problems to improve customer satisfaction.
Proactively measures service quality with speed and latency testing to ensure customer experience. Equips service providers receiving FCC broadband infrastructure funding with the tools to comply with network performance regulatory requirements.
Unified management supports Auto Configuration Server for TR-069 devices and services, and User Service Platform for support of new TR–369 protocols and services. Leverages investment in common tools—digital channels, service quality management—available on a multi-tenant architecture.
User Services Platform software module management helps manage the lifecycle of virtualized applications such as Wi-Fi optimization, traffic optimization, network security, and Android TV STB deployment.
Digital Experience Solution
Continue to manage and innovate services based on TR-069 devices while preparing for next-generation TR-369 devices with User Services Platform, IoT, Wi-Fi 6, and FWA technologies such as 5G, CBRS, and private LTE.
Improve visibility and control over the full lifecycle of CPE and IoT devices with flexible, standards-based interfaces and protocol support (TR-069, TR-369, SNMP, MQTT) using Auto Configuration Server with User Services Platform support.
Increase first-call resolution, shorten call handling times and reduce training requirements with CSR dashboards.
Provides a near-real-time view of insights from across the network to improve proactive care, remote diagnostics, and service optimization with remote device management.
Incognito's engine helps operators easily scale to support massive device volumes as they add more CPE devices to their network.
Deploy new revenue-generating offerings into the connected home, including Android TV, parental controls, network security, and Wi-Fi optimization.
With over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
Vancouver, Canada (HQ) | Ottawa, Canada | Dublin, Ireland | Chennai, India
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