Incognito's Digital Experience Solution equips telcos and service providers with a unified platform, featuring a robust Auto Configuration Server (ACS) with User Services Platform (USP) support, to remotely manage TR-069 and TR-369 devices, resolve subscriber connectivity issues, reduce operational costs, and launch new innovative services into the connected home.
Complexity in the digital home and business network is at an all-time high with multiple devices using a variety of technologies — such as Wi-Fi, IoT, and anything "smart" — now sharing the same broadband connection. This presents new challenges to operators who are responsible for delivering a quality broadband experience to customers while reducing operational costs. The impact is felt on customer care, network operations, field technicians, and the home or small business user.
Incognito's Digital Experience Solution is a next-gen remote device management platform that supports the automated lifecycle management of any CPE device, regardless of access network technology. With Incognito's solution, operators can maintain visibility into the customer network to proactively identify and resolve issues that impact the broadband experience, introduce new digital care channels to automate troubleshooting and equip customer care, network operations, and subscribers with process automation to manage the broadband experience, and support unified management of TR-069 and TR-369 devices and services.
The Incognito Digital Experience Solution equips service providers with a unified platform to remotely monitor and manage networks and devices, resolve connectivity issues that impact the digital experience for subscribers, and automate service provisioning. The Incognito solution has been deployed at leading service provides worldwide and is proven to cut down on inbound calls to customer care, shorten average call handling times, and decrease the number of truck rolls by empowering customer care agents, network operations staff, field technicians, as well as residential and business users to troubleshoot and resolve issues automatically.
Digital Experience Solution features unified support for Incognito's widely deployed and proven Auto Configuration Server supporting TR-069, TR-369, SNMP, and MQTT protocols, and USP controllers based on Broadband Forum’s User Services Platform standard. These are augmented by value-added modules to introduce digital-care channels for home users, customer care, network operations, and field engineering. This unified approach allows service providers to drive innovation by supporting next-generation TR-369 devices and services, current TR-069 devices, and enterprise IoT offerings.