Carrier-grade ACS Platform for Remote Device Management

A secure, unified Auto Configuration Server (ACS) platform to remotely manage TR-069 and TR-369 devices, resolve connectivity issues, reduce operational costs, and launch new innovative services into the connected home.

Complexity in the digital home and business network is at an all-time high with multiple devices using a variety of technologies sharing the same broadband connection. Incognito’s Digital Experience Solution can help you deliver a quality customer experience while reducing operational costs. This next-gen remote device management platform featuring a TR-069 Auto Configuration Server with TR-369 User Services Platform support will let you remotely monitor and manage networks and devices, resolve connectivity issues that impact the subscriber digital experience, and automate service provisioning.

Deployed at leading service providers worldwide, our Digital Experience Solution has been proven to cut down on inbound calls to customer care, shorten average call handling times, and decrease the number of truck rolls.

Solution Overview

Digital Experience Solution

Digital Experience Solution

Solution Features

Grey check mark

Extensible Device Support

Extensible support for devices and services over fiber, DSL, cable, and fixed wireless, including 4G, 5G, and CBRS/private LTE, using TR-069, TR-369, SNMP, MQTT protocols.

Grey check mark

Holistic Network Visibility

Holistic visibility into residential and enterprise networks with advanced collection of rich data and diagnostics from both the device and network, rounded out with network monitoring alerts and KPI analytics.

Grey check mark

Proactive Issue Management

Proactive service issue identification and resolution using automated diagnostics like Home Score to assess Wi-Fi performance. This enables critical problem-solving actions to address service quality before it becomes a customer issue.

Grey check mark

Intuitive CSR Dashboards

Intuitive CSR dashboard guides customer care agents along the path of issue identification and troubleshooting, automating much of the issue resolution stage.

Grey check mark

Self-care Widgets

Self-care widgets easily integrate into existing customer portals or applications, empowering subscribers and field technicians to diagnose and resolve technical problems to improve customer satisfaction.

Grey check mark

Speed and Latency Testing

Proactively measures service quality with speed and latency testing to ensure customer experience. Equips service providers receiving FCC broadband infrastructure funding with the tools to comply with network performance regulatory requirements.

Grey check mark

Unified Device Management

Incognito's next-gen ACS platform offers unified management for TR-069 devices/services and User Service Platform for new TR–369 protocols and services. The platform leverages investments in common tools—digital channels, service quality management—available on a multi-tenant architecture.

Grey check mark

Smart Home Services

User Services Platform software module management helps manage the lifecycle of virtualized applications such as Wi-Fi optimization, traffic optimization, network security, and Android TV STB deployment.

Complete View of Devices and Networks

Improve visibility and control of device lifecycle management.

Incognito DX Device Dashboard

Detailed KPI Dashboards

Proactively monitor and manage service quality.


Digital Experience Solution

Solution Benefits

Benefits white

Future-proofed Solution Architecture

Continue to manage and innovate services based on TR-069 devices while preparing for next-generation TR-369 devices with User Services Platform, IoT, Wi-Fi 6, and FWA technologies such as 5G, CBRS, and private LTE.

Benefits white

Remote Device Management

Improve visibility and control over the full lifecycle of CPE and IoT devices with flexible, standards-based interfaces and protocol support (TR-069, TR-369, SNMP, MQTT) using Auto Configuration Server with User Services Platform support.

Benefits white

Improved Customer Care

Increase first-call resolution, shorten call handling times and reduce training requirements with CSR dashboards.

Benefits white

Enhanced Quality of Experience

Provides a near-real-time view of insights from across the network to improve proactive care, remote diagnostics, and service optimization with remote device management.

Benefits white

Uber Scaling

Incognito's engine helps operators easily scale to support massive device volumes as they add more CPE devices to their network.

Benefits white

Increased ARPU

Deploy new revenue-generating offerings into the connected home, including Android TV, parental controls, network security, and Wi-Fi optimization.

Quantify the Value of Introducing Digital Care for Residential Broadband

Download the white paper from Incognito and Analysys Mason to learn how to save millions of dollars in OPEX by introducing automation and digital channels for customer care.

Download Now