Incognito Insights

Best Practices General

Internet service providers use KPIs as a way to assess the performance of organizations, business units, or systems on an ongoing basis. But building KPIs out of a mountain of reports and...

General

Why Title II now? Early in 2014, the court ruled that the FCC could not enforce two key rules in the Open Internet Order of 2010 — no blocking and no discrimination of traffic. The reason...

General

They want mobile phones, WiFi, and data service everywhere and anywhere. They want automated home-network systems that learn their unique routines and help them with daily mundane tasks....

General

Converging Networks and The Internet of Things The digital universe is expanding at an astonishing rate. Research from Intel estimates that between 2006 and 2020 the number of...

General

Network congestion has become more prevalent than ever. Broadband service subscribers are constantly experiencing jitter, latency, loss of connection, slow-surf, or even outright network...

General

But now they start calling your helpdesk because the video is pixelated and they can’t download what they need. They run an Internet speed test and boom! They find out that they’re paying...

General Device Management

Keeping CPE evergreen is no easy task. With hundreds of different CPEs amongst thousands of subscribers, it’s challenging for operators to satisfy their customers’ expectations for...

General

Quite frankly, your tools suggested the split, but because that tool knows nothing about usage from the subscribers on that node, you were not told how to optimally split the node. You were...

General

As a provider, you want to chargeback those heavy users. You know that monetizing heavy over-usage of the network is a way for you to recoup the investments you make in order to keep ahead...

General

Video requires a lot of data. And streaming means that this data must be downloaded in a timely manner. If the data cannot reach the subscriber in time, the video may stutter, become...

General

The delegates attending this year’s Broadband World Forum (BBWF) in Amsterdam are no exception. Fittingly, so much of the change we see in our lives is driven by the convergence of...

General Network Analytics

With such high forecasts continuing into the next decade, service providers must ensure that their systems can keep up with the escalated bandwidth consumption required for OTT content....

General

To improve customer satisfaction for your business, it’s important to understand what customers perceive as influences to QoE. From a recent Find Your Cloud report, customer QoE perception...

General

The consumer demand for remote-enabled convenience, or “the connected home”, is also being expanded by the needs of medical professionals. As population and life expectancy increases,...

Events General

After record amounts of online viewing from IP-connected devices during major sports events in 2014, like the World Cup and Winter Olympic Games, the adoption of live-streaming is becoming...

General

QoE is more than just service delivery performance. Customers will tell you that a great experience means:

General

As legislators and consumer advocacy groups from all sides determine the future of broadband services — in light of growing bandwidth consumption and concerns over privacy — it’s important...

General

How can you add value to your customers’ lives? It’s all about improving the user experience. Let’s break it down into three parts:

General DOCSIS

In very simple terms, 4K TV, also known as Ultra HD, delivers the resolution of 4 HD (1080p) TVs on a single screen. All content will be delivered over IP.

General

Provide Timely Updates Take steps to continually update subscribers on the progress. Restoring service is the goal but the more information that you can provide, the better. This will help...