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General

It's All About Quality of Experience
By Incognito on March 30, 2015

We’re talking about mobile of course, so you get to see more powerful and flashier wearables: handsets, LTE-based smartwatches, smart meters, near-field communication (NFC) function...

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General

Extending Wi-Fi Services to Increase Customer Loyalty
By Incognito on March 24, 2015

What does this mean for you, as a broadband service provider? For starters, subscribers expect WiFi hotspots to be everywhere. Last year, a study found there was one WiFi hotspot for every...

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Best Practices General

Fair Share for Bandwidth Management
By Incognito on March 17, 2015

By now, we know that Internet Protocol Detail Record (IPDR) is a highly efficient protocol that delivers per-subscriber service usage information directly from the CMTS. This protocol is...

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Best Practices General

The 3 Keys to Unlock Your Operational Performance
By Incognito on March 10, 2015

Internet service providers use KPIs as a way to assess the performance of organizations, business units, or systems on an ongoing basis. But building KPIs out of a mountain of reports and...

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General

Title II Proposal Brings Certainty and Questions
By Incognito on February 24, 2015

Why Title II now? Early in 2014, the court ruled that the FCC could not enforce two key rules in the Open Internet Order of 2010 — no blocking and no discrimination of traffic. The reason...

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General

Delivering What the Consumer Wants
By Incognito on February 24, 2015

They want mobile phones, WiFi, and data service everywhere and anywhere. They want automated home-network systems that learn their unique routines and help them with daily mundane tasks....

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General

The Incognito Crystal Ball: Predictions for 2015
By Incognito on January 20, 2015

Converging Networks and The Internet of Things The digital universe is expanding at an astonishing rate. Research from Intel estimates that between 2006 and 2020 the number of...

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General

Help! My Network is Congested
By Incognito on January 15, 2015

Network congestion has become more prevalent than ever. Broadband service subscribers are constantly experiencing jitter, latency, loss of connection, slow-surf, or even outright network...

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General

Daddy, Why Can’t I Watch TV Today?
By Incognito on December 16, 2014

But now they start calling your helpdesk because the video is pixelated and they can’t download what they need. They run an Internet speed test and boom! They find out that they’re paying...

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General Device Management

Improve Customer Satisfaction with Seamless CPE Evergreening
By Incognito on December 9, 2014

Keeping CPE evergreen is no easy task. With hundreds of different CPEs amongst thousands of subscribers, it’s challenging for operators to satisfy their customers’ expectations for...

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