General

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

General

Software IT projects on average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...

General

Some of these vital considerations are:

General

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

General

In fairness, virtualization is not a new subject. In fact, you could even say it has been with us for several decades when originally referred to as ‘Time-Sharing’ in mini and mainframe...

General

Wi-Fi Everywhere Market Report’s Global Telecom Trends for 2016 indicates that wireless devices are set to overtake wired devices in terms of IP traffic, and in 2016 will account for over...

General

Here at Incognito, we’ve made it our goal to lead the charge for constant improvement. I’m happy to report that 2015 has been a year of much success. Here are some highlights from the year:

General DDI

Basically, it’s time to stop the excuses. IPv6 is the future and ignoring it could put you at risk because no business can truly expect to grow without IPv6. Already, the fastest-growing...

General DOCSIS

Updated August 27, 2019

General

Here are five reasons why you should adopt NFV for your CPEs: