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Improving Customer Support: Treat People the Right Way
By Incognito on April 26, 2016

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

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General

Virtualizing the Gateway – Revolutionizing the network edge
By Incognito on April 5, 2016

In fairness, virtualization is not a new subject. In fact, you could even say it has been with us for several decades when originally referred to as ‘Time-Sharing’ in mini and mainframe...

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General

Infographic: The Software Migration Highway
By Incognito on January 19, 2016

Taking a ride on the software migration experience highway does not have to be a daunting task. The Incognito Professional Services team makes simplifying software migration processes their...

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General

What's on the Horizon? Predictions for 2016
By Incognito on January 12, 2016

Wi-Fi Everywhere Market Report’s Global Telecom Trends for 2016 indicates that wireless devices are set to overtake wired devices in terms of IP traffic, and in 2016 will account for over...

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General

2015: A Year of Innovation and Improvement
By Incognito on December 15, 2015

Here at Incognito, we’ve made it our goal to lead the charge for constant improvement. I’m happy to report that 2015 has been a year of much success. Here are some highlights from the year:

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General DDI

IPv6 Readiness Report: Where to From Here?
By Incognito on December 8, 2015

Basically, it’s time to stop the excuses. IPv6 is the future and ignoring it could put you at risk because no business can truly expect to grow without IPv6. Already, the fastest-growing...

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General DOCSIS

A Technical Guide to DOCSIS 3.1 – Part 3: The Future of DOCSIS
By Incognito on October 2, 2015

Updated August 27, 2019 Originally published in October 2015, this technical guide is designed to equip network professionals with the information they need to fully understand DOCSIS 3.1,...

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General

5 reasons why you should adopt NFV for your CPEs
By Incognito on September 15, 2015

Here are five reasons why you should adopt NFV for your CPEs:

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IoT General

IoT Has a New Friend — 802.11ah
By Incognito on September 8, 2015

Most of these devices communicate via wireless methods, but we have seen multiple protocols and frequencies used to enable this. They include Insteon, X10, ZigBee, Z-Wave, UPB, Bluetooth...

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General

vCPE: The Turbo Button for Your Legacy Gateways
By Incognito on August 4, 2015

History has shown that with each extreme of the spectrum, specific advantages can be achieved. Typically, the ideal placement is somewhere on the spectrum that affords you the opportunity...

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General

What’s in My Data?
By Incognito on July 21, 2015

Unlike the days of the floppy disk and its set size of 1.44MB, most of today’s data is obtained via the cloud. Cloud content like streaming video and music is the driving force behind this...

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General

No Roaming Fees in Europe Means More Usage
By Incognito on July 13, 2015

Travelers — especially those on leisure — will use their devices more frequently, from finding the best lunch spot to sharing their experiences on social networks. Those on business will...

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General

Will NFV be the Hero We Need?
By Incognito on July 7, 2015

The industry — through organizations like Broadband Forum, CableLabs, and the Society of Cable Telecommunication Engineers — has responded with a number of solutions to automate tasks,...

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Best Practices General

Why Traditional Customer Service Models Just Don't Cut It – Part 2
By Incognito on June 30, 2015

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How will you avoid...

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General

Professional Services: Committed to Your Success
By Incognito on May 26, 2015

Incognito Professional Services is here to help. With over 20 years of experience delivering innovative end-to-end solutions in the IP space, our world-class team has the industry and...

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Best Practices General

Just How Important Are Customer Experiences?
By Incognito on April 14, 2015

This shift isn’t just specific to data services. Help Scout recently compiled data from a variety of sources that found there are a number of reasons that businesses everywhere are...

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General

The 4 Major Drivers for Investment in NFV
By Incognito on March 31, 2015

Over the years, we have seen solutions from TM Forum and CableLabs that help standardize certain aspects of the CSP plant and similar initiatives in the CPE world with Reference Design Kit...

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General

It's All About Quality of Experience
By Incognito on March 30, 2015

We’re talking about mobile of course, so you get to see more powerful and flashier wearables: handsets, LTE-based smartwatches, smart meters, near-field communication (NFC) function...

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General

Extending Wi-Fi Services to Increase Customer Loyalty
By Incognito on March 24, 2015

What does this mean for you, as a broadband service provider? For starters, subscribers expect WiFi hotspots to be everywhere. Last year, a study found there was one WiFi hotspot for every...

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Best Practices General

Fair Share for Bandwidth Management
By Incognito on March 17, 2015

By now, we know that Internet Protocol Detail Record (IPDR) is a highly efficient protocol that delivers per-subscriber service usage information directly from the CMTS. This protocol is...

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