CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:Continue Reading
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Software IT projects on average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...Continue Reading
There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...Continue Reading
In fairness, virtualization is not a new subject. In fact, you could even say it has been with us for several decades when originally referred to as ‘Time-Sharing’ in mini and mainframe...Continue Reading
Updated August 27, 2019Continue Reading