Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....
Continue ReadingStay up-to-date on the latest industry trends around networking, next-generation services, and digital transformation projects.
Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....
Continue ReadingFiber-To-The-Home (FTTH) Continues Its Expansion Last year, growth in the fiber market exceeded the expectations of many industry analysts. In the USA alone, more than 30 millions homes...
Continue ReadingOTT Video Continues To Drive Exponential Growth Video already represents over 60% of online network traffic and will continue to grow unabated as more subscribers shift their viewing from...
Continue ReadingIs it all down to stress? Can you keep your cool?
Continue ReadingCSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:
Continue ReadingSoftware IT projects on average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...
Continue ReadingSome of these vital considerations are:
Continue ReadingThere were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...
Continue ReadingIn fairness, virtualization is not a new subject. In fact, you could even say it has been with us for several decades when originally referred to as ‘Time-Sharing’ in mini and mainframe...
Continue ReadingTaking a ride on the software migration experience highway does not have to be a daunting task. The Incognito Professional Services team makes simplifying software migration processes their...
Continue ReadingWith over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
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