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A Brief History of Data Communications
By Incognito on July 11, 2017

Follow the timeline as we highlight some of the major evolutions in the network communications technology, including many different people and a variety of unique devices:

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Need More Tools in Your Wi-Fi Network Kit?
By Incognito on April 18, 2017

Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts thatnine in ten global broadband households will...

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High Availability and Disaster Recovery 101
By Incognito on March 2, 2017

Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....

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What's En Route for 2017?
By Incognito on January 10, 2017

Fiber-To-The-Home (FTTH) Continues Its Expansion Last year, growth in the fiber market exceeded the expectations of many industry analysts. In the USA alone,more than 30 millions homes...

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Broadband Service Trends – A Year In Review
By Incognito on December 13, 2016

OTT Video Continues To Drive Exponential Growth Video already represents over 60% of online network traffic and will continue to grow unabated as more subscribers shift their viewing from...

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Successful Projects: What’s Your S.E.C.R.E.T?
By Ronan Bracken on November 22, 2016

Is it all down to stress? Can you keep your cool?

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Improve CSR Performance Through Gamification
By Incognito on September 7, 2016

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

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You're Either Overpaying For Your Project or It's At Risk
By Incognito on July 12, 2016

Software IT projectson average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...

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Vendor Checklist: What to Look for Under the Hood
By Ronan Bracken on June 29, 2016

Some of these vital considerations are:

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Improving Customer Support: Treat People the Right Way
By Incognito on April 26, 2016

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

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