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Improve CSR Performance Through Gamification
By Incognito on September 7, 2016

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

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You’re Either Overpaying For Your Project or It’s At Risk
By Incognito on July 12, 2016

Software IT projects on average run 66% over budget and take 33% longer than scheduled, so you shouldn’t ignore how vendors answer the question of project cost and duration. Most vendors...

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Vendor Checklist: What to Look for Under the Hood
By Ronan Bracken on June 29, 2016

Some of these vital considerations are:

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Improving Customer Support: Treat People the Right Way
By Incognito on April 26, 2016

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our customers...

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Virtualizing the Gateway – Revolutionizing the network edge
By Incognito on April 5, 2016

In fairness, virtualization is not a new subject. In fact, you could even say it has been with us for several decades when originally referred to as ‘Time-Sharing’ in mini and mainframe...

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What's on the Horizon? Predictions for 2016
By Incognito on January 12, 2016

Wi-Fi Everywhere Market Report’s Global Telecom Trends for 2016 indicates that wireless devices are set to overtake wired devices in terms of IP traffic, and in 2016 will account for over...

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2015: A Year of Innovation and Improvement
By Incognito on December 15, 2015

Here at Incognito, we’ve made it our goal to lead the charge for constant improvement. I’m happy to report that 2015 has been a year of much success. Here are some highlights from the year:

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IPv6 Readiness Report: Where to From Here?
By Incognito on December 8, 2015

Basically, it’s time to stop the excuses. IPv6 is the future and ignoring it could put you at risk because no business can truly expect to grow without IPv6. Already, the fastest-growing...

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A Technical Guide to DOCSIS 3.1 – Part 3: The Future of DOCSIS
By Incognito on October 2, 2015

Updated August 27, 2019

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5 reasons why you should adopt NFV for your CPEs
By Incognito on September 15, 2015

Here are five reasons why you should adopt NFV for your CPEs:

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