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Incognito Software Systems Offers New Generation of Provisioning Features with Latest Version of Broadband Command Center and Automated Fraud Management Extension

End-to-End Device Provisioning and Management Solution Updates to Support Forward-Facing DOCSIS 3.1 and IPv6 Technologies

Vancouver, B.C. – September 7, 2016 – Incognito Software Systems Inc., a global provider of solutions for communication service providers, today announced the latest version of Broadband Command Center, an end-to-end device provisioning and management software offering multi-standard support from a single platform.


As subscribers continue to put more strain on networks with an ever-growing amount of connected devices and bandwidth consumption, broadband service providers need a device provisioning and activation solution with the power to perform complicated functions and the agility to do so across different technologies and complex architectures. Broadband Command Center enables providers to quickly roll out services, streamline operations with automatic provisioning of a wide array of devices across multiple services, and ensure network security and theft prevention while remaining vendor and network agnostic.


New developments for Broadband Command Center are built on Incognito’s decades of experience working with world-class operators and provisioning service for over 160 million subscribers across the globe. Broadband Command Center continues to give providers a flexible multi-network solution while introducing new features and benefits including:

  • DOCSIS 3.1 Support: As DOCSIS devices are booting up and registering with the provisioning system, Broadband Command Center dynamically detects the DOCSIS versions and validates configuration files for these devices so that it supports the DOCSIS versions in use on the network. This guarantees that the configuration file is appropriate for all the hardware in the system from CMTS to cable modem so that services are accurately provided to the subscriber. On top of the elimination of tedious manual file creation that Broadband Command Center automatic file generation enables, it also creates a best-in-class performance, while acting as a fraud prevention measure and limiting subscriber quality of experience (QoE) issues.
  • DHCPv6 Enhancements: As IPv4 addresses have been exhausted and IPv6 adoption has grown, provisioning solutions need the ability to interact with both standards. Broadband Command Center now supports the reporting of DHCPv6 packets to let operators monitor and troubleshoot their network in the Broadband Command Center User Interface for both IPv4 and IPv6. This also allows operators to monitor the status of IPv6 resources in the network by sharing the utilization figures with IP Address Management (IPAM) systems, including Incognito’s Address Commander.
  • Lawful Interception Reporting: The Central Lease Service extension automatically gathers and centralizes data about lease utilization to help operators quickly conform to lawful reporting requirements and discover service theft. It detects duplicated or spoofed DOCSIS devices in the network and is able to ban those fraudulent devices in Broadband Command Center. This service saves the operator from manual data mining and analysis, as well as preventing unnecessary loss of operator revenue, while enhancing the QoE for paying subscribers with a less crowded network.

“Device provisioning across a complex network is not a simple task for service providers. As they contend with shifting DOCSIS and IP standards, converged technologies and deploying subscriber devices across their vast networks, providers need an end-to-end management solution with multi-standard support over a single platform,” said Stephane Bourque, president and CEO of Incognito. “Broadband Command Center provides the comprehensive solution that wraps the abilities to roll out services, automate and customize device provisioning, and streamline operations into a single package.”

About Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.