Device Management
for Industrial IoT

Service providers are moving beyond connectivity business models into new verticals and revenue opportunities now accessible with Internet of Things (IoT). With a significant investment in legacy operational support systems and resources, they want to be able to leverage these as much as possible for opportunities like IoT device management. Existing device management platforms need to be able to support a mix of protocols including MQTT, in addition to TR-069, DOCSIS and SNMP for home and industrial equipment. These platforms also need to manage and automate device diagnostics, firmware updates to avoid costly manual intervention and truck rolls, and scale to support millions of IoT devices.

Use Case

Industrial IoT – Power Meters

In today's hyper-connect world, service providers have the opportunity to explore new lines of business, such as the utility vertical market, offering power meter device management and analytics. With a large number of devices needed to be supported remotely, processes need to be fully automated to avoid the risk of a technician truck roll to triage and fix an issue with a power meter in a remote location.

With the Incognito IoT solution, service providers can:

Access automated data retrieval via MQTT protocol to create custom reporting and analytics of the smart meter service to support SLAs
Capture telemetry business data for dynamic supply & demands decisions
Track advanced fault detection and resolutions via proactive diagnostics
Provide data brokering to business analytics applications
Bootstrap configuration for zero touch provisioning

Incognito Advantage

Extend existing remote device management investment to support new lines of business like IoT
Provide a common dashboard for unified control of all service provider managed devices—TR-069, MQTT for IoT, SNMP, DOCSIS
Centralized Device Management Platform – We get device management—20+ years in telecom & cable MSO space, and fully productized approach for fast deployment
Centralized support center – Call center agents who are already trained on Auto Configuration Server can now also support IoT devices.
Extreme scalability to support tens of millions of devices, as in IoT environments, with a pay-as-you-grow business model.

With over 20 years’ experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.

Vancouver, Canada (HQ)
Ottawa, Canada
Dublin, Ireland

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