Device Management and Telemetry for Enterprise IoT Services

Incognito offers a productized Enterprise Internet of Things (IoT) Solution with device lifecycle management and data analytics capabilities that enables service providers to support enterprise IoT applications.

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By 2022, approximately 4 billion M2M connections (Cisco VNI 2019) will be driven by enterprise IoT services like smart cities, smart utilities (water, power), healthcare, and smart agriculture. Service providers globally are already investing in enterprise IoT services to bundle connectivity with device and network intelligence that drive value for enterprise customers and give them access to new revenue streams.

As IoT services scale, service providers need to consider a different approach to managing the lifecycle of millions of IoT devices across their network. Device management platforms require at minimum MQTT, TR-069, and SNMP multi-protocol support along with traditional device lifecycle functions – including automated firmware updates, device discovery, and diagnostics checks – to avoid costly manual intervention and truck rolls to enterprise CPEs, IoT gateways, and IoT devices. What's more, they need the tools to capitalize on network and device data that could be leveraged into new business applications.

Industrial IoT – The CSP Opportunity

The adoption of Industrial Internet of Things (IIoT) is on the rise as it helps industrial enterprises transform business process to improve operational efficiency and process automation. Hear Incognito's CTIO, Pete Koat, discuss the new business opportunities IIoT presents for CSPs, some of the challenges faced in supporting these applications, and the tools needed for CSPs to achieve success.

of telecom organizations have already begun to invest in IoT applications and/or services.

of telecom professionals expect to see end-to-end IoT offers from CSPs in the next 24 months, enabling purpose-built IoT applications for different vertical markets.

of telecom professionals view zero touch provisioning as a critical IoT device management function to ensure service quality and minimize OPEX.


Solution at a Glance

Incognito offers a productized solution for enterprise IoT applications that provides automated, vendor-neutral IoT device management, coupled with capabilities to extract telemetry data to manage Service Level Agreements (SLAs) adherence and drive new business services. 

The Incognito Enterprise IoT Solution extends the capabilities of the Incognito Auto Configuration Server to provide control and visibility over the full IoT device lifecycle management with flexible, standards-based interfaces and MQTT, TR-069, and SNMP protocol support. Incognito simplifies big data telemetry and vertical business application integration to expedite IoT market rollout.


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Auto Configuration Server based remote IoT device management and zero-touch provisioning.
Horizontally scaled, high velocity and volume telemetry collection, normalization, and correlation
Co-exist with legacy device management as a standalone IoT solution or leverage Incognito solution to manage devices across all lines of business (consumer, business, and IoT)
Fault detection and management – closed-loop automation.
Leverages MQTT protocol for the support of any IoT device.
Extends existing Auto Configuration Server digital care channels for IoT services support with Customer Care and Network Operations.

Unified device management – extend existing remote device management investment to support new lines of business via productized platform deploying in weeks

Rapid northbound vertical business applications integration – harness telemetry to build business-specific applications

All-in-one operations dashboard to streamline processes for MQTT, TR-069, and SNMP managed devices.

Resolve IoT device issues quickly upon detection with closed-loop automation

Flexible deployment options - complement legacy residential device management with IoT ready architecture and minimize B/OSS impact

Extreme scalability to support millions of IoT devices

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Enterprise IoT – Smart Parking

With traffic congestion at an all-time high, along with vehicle emissions and air quality concerns, the need for smart parking continues to grow. Parking sensors and devices span street meters, surface-lot meters, vertical bays, garage facilities, and digital signage indicating parking spots remaining. Device downtime not only leads to driver frustration but also revenue loss and increased truck rolls to resolve equipment issues. Additional smart parking trends include real-time parking location availability and processing mobile app payments.

With the Incognito IoT solution, service providers can:

  • Remotely manage disparate parking sensors, meters, and devices
  • Automatically update device firmware
  • Integrate with business applications and third-party systems

Incognito Advantage

  • Rapid device integration via standards-based protocols
  • Near real-time telemetry data retrieval providing the accurate location and parking availability
  • Fault detection and management, as well as diagnostic automation to reduce truck rolls

Enterprise IoT – Video Surveillance

Video surveillance is not only used for public safety and security measures but provides tremendous value for traffic planning and infrastructure investments. The elevated nature of the equipment poses challenges in manual software access and device onboarding. 

With the Incognito IoT solution, service providers can:

  • Group video cameras and sensors into clusters for device management
  • Drive telemetry data to northbound video analytics systems
  • Automate IoT device configuration from upstream systems triggers

Incognito Advantage

  • Device reliability to ensure service quality for latency-sensitive applications such as video
  • Zero-touch provisioning and IoT device lifecycle management

Enterprise IoT – Power Meters

A Tier 1 Latin American operator is embarking on an in-house energy efficiency project. With a large number of devices to remotely support countrywide, full process automation was required to avoid the need for a technician truck roll to triage and fix power meter issues when they occurred.

With the Incognito IoT solution, this service provider can:

  • Manage devices and capture near real-time telemetry with MQTT protocol
  • Bootstrap device configuration for zero-touch provisioning
  • Track advanced fault detection and resolutions via proactive diagnostics
  • Data broker to business analytics applications enabling dynamic power supply and demands decisions

Incognito Advantage

  • Extended existing Auto Configuration Server-based remote GPON, SNMP DOCSIS, and 4G LTE fixed wireless device management investments to support enterprise applications
  • Centralized device platform – visibility and control of connectivity, gateways, and IoT devices
  • Closed-loop automation and resolution when device issues are detected
  • Flexible northbound integration to IoT verticals and marketplaces

We get device management – Incognito prides itself on 20+ years experience in the telecom and cable MSO space, and a fully productized approach for fast deployment. Whether you are a CSP driving in-house operational efficiencies, pursuing new lines of business over your connectivity, or launching an end-to-end IoT solution addressed to a specific vertical, we can help!

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