Unified Enterprise IoT Platform

2021 Innovation Award Winner

Incognito's productized Unified Enterprise Internet of Things (IoT) Platform has been named a 2021 Pipeline Innovation Awards winner for its ability to help service providers launch and manage IoT devices and applications.

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The IoT opportunity is accelerating as more industries connect devices, sensors, and applications to drive automation and gain better business intelligence. Service providers globally are already investing in enterprise IoT services to bundle connectivity with device and network intelligence that drive value for enterprise customers and provide access to new revenue streams.

As IoT deployments scale, service providers need to consider a different approach to managing these complex digital ecosystems given the massive volumes of devices, connections, and partners associated with them. Making the move into IoT service delivery requires extending operational processes, augmenting analytics tools, and creating an environment to enable business applications. Enterprise IoT platforms require comprehensive multi-protocol, technology-agnostic device management capabilities that span onboarding, zero-touch provisioning, remote management, and diagnostics. What's more, operators require a common multi-tenant platform, with digital care channels, extending visibility and control to enterprise customers to manage their IoT services with purpose-built vertical-specific applications.

of telecom organizations have already begun to invest in IoT applications and/or services.

of telecom professionals expect to see end-to-end IoT offers from CSPs in the next 24 months, enabling purpose-built IoT applications for different vertical markets.

of telecom professionals view zero-touch provisioning as a critical IoT device management function to ensure service quality and minimize OPEX.


Solution at a Glance

Incognito offers a productized solution that delivers comprehensive device management, service orchestration, and analytics capabilities to service providers looking for a unified, single platform to monetize the IoT opportunity.

The Incognito Unified Enterprise IoT Platform enables operators to unlock new IoT market opportunities, simplify the management of IoT applications, and deliver a seamless user experience to multiple business customers using a single platform. With integrated device, service, and data management and a horizontal multi-tenant infrastructure, operators can drive interoperability, improve control over complex IoT ecosystems, and offer a wide array of purpose-built IoT applications.


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Remote IoT device on-boarding, zero-touch provisioning, and management. Extends existing digital care channels for customer care and network operations to support IoT services.

Robust data collection and analytics to ingest real-time data coming from large numbers of IoT devices, normalize it, and visualize it with customized vertical-specific dashboards and reports.

Centralized multi-tenant architecture supports multiple vertical market applications simultaneously, including self-care tools and end-user dashboards.

Flexible on-premise or cloud/SaaS deployment options to meet the needs of any size of operator.

Fault detection and management – provides closed-loop automation for improved service quality.

Zero-touch SIM provisioning and automated orchestration of IoT services. 

Rich APIs to enable rapid integration with business applications and third-party systems.

Leverages standards-based protocols to support any IoT device, gateway, or sensor over any network access technology.

A unified approach – extend existing remote device management investment to support new lines of business via a productized platform that can be deployed in weeks.

Rapid northbound vertical business applications integration – harness device and business data,  analytics processing to make informed business decisions.

All-in-one operations dashboard to streamline processes for managed IoT devices—spanning enterprises and consumers.

Automate the troubleshooting and resolution of technical issues to increase customer satisfaction, avoid costly manual intervention, and reduce truck rolls to IoT gateways, devices, and sensors.

Maintain agile and responsive operations using automated rules to deploy IoT connected services.

Proactively monitor service and device performance with built-in alarms and escalation management, which can also be integrated with third-party systems.

Easily create, define, and launch new service offerings with Incognito’s service catalog.

Supports multiple business vertical markets from a common platform, eliminating siloed IoT systems and operations.

Extreme scalability to support millions of IoT devices, sensors, and gateways.

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Enterprise IoT – Smart Parking

With traffic congestion at an all-time high, along with vehicle emissions and air quality concerns, the need for smart parking continues to grow. Parking sensors and devices span street meters, surface-lot meters, vertical bays, garage facilities, and digital signage indicating parking spots remaining. Device downtime not only leads to driver frustration but also revenue loss and increased truck rolls to resolve equipment issues. Additional smart parking trends include real-time parking location availability and processing mobile app payments.

With the Incognito IoT solution, service providers can:

  • Remotely manage disparate parking sensors, meters, and devices
  • Automatically update device firmware
  • Integrate with business applications and third-party systems

Incognito Advantage

  • Rapid device integration via standards-based protocols
  • Near real-time telemetry data retrieval providing the accurate location and parking availability
  • Fault detection and management, as well as diagnostic automation to reduce truck rolls

Enterprise IoT – Video Surveillance

Video surveillance is not only used for public safety and security measures but provides tremendous value for traffic planning and infrastructure investments. The elevated nature of the equipment poses challenges in manual software access and device onboarding. 

With the Incognito IoT solution, service providers can:

  • Group video cameras and sensors into clusters for device management
  • Drive telemetry data to northbound video analytics systems
  • Automate IoT device configuration from upstream systems triggers

Incognito Advantage

  • Device reliability to ensure service quality for latency-sensitive applications such as video
  • Zero-touch provisioning and IoT device lifecycle management

Enterprise IoT – Asset Tracking

Asset tracking has evolved from rudimentary geolocation to now include environmental condition monitoring through the collection of data points such as altitude, temperature, pressure, vibration, acceleration, humidity, and shock. The need for a reliable tracking device to maintain visibility of a high-value asset that may be on the move, as well as solid connectivity to capture data to ensure the asset’s integrity, is paramount.

With the Incognito IoT solution, service providers can:

  • Configure business rules and alerts for applications such as geofencing
  • Provision a device to enable/disable sensors to preserve battery power
  • Provide remote visibility of an asset's condition and ensure SLA adherence

Incognito Advantage

  • Correlate condition monitoring data points and geolocation for a holistic business operations view
  • Flexible dashboard UI tailored to business vertical device and data needs
  • SLA and condition 'proofs' of high-value assets

Enterprise IoT – Restaurant Management

Food safety and food wastage can make or break a restaurant establishment. Over the course of day-to-day operations, temperature and humidity measurements of fridges, freezers, and coolers are frequent, time-consuming, and manual, at best. A freezer door left open not only wastes energy, but food spoilage is to be expected.

With the Incognito IoT solution, service providers can:

  • Configure thresholds for temperature, humidity, and grace periods for open doors
  • Empower customer care teams to triage device issues through a streamlined interface
  • Alleviate the need for labour intensive and error-prone manual reporting

Incognito Advantage

  • Enable predictive maintenance of refrigeration systems via vibration detection
  • A common approach to UI and mobile app notifications for pre-configured alerts
  • Leverage existing digital care channels to support customers across multiple verticals

Enterprise IoT – Power Meters

A Tier 1 Latin American operator embarked on an in-house energy efficiency project. With a large number of devices to remotely support countrywide, full process automation was required to avoid the need for a technician truck roll to triage and fix power meter issues when they occurred.

With the Incognito IoT solution, this service provider can:

  • Manage devices and capture near real-time telemetry with MQTT protocol
  • Bootstrap device configuration for zero-touch provisioning
  • Track advanced fault detection and resolutions via proactive diagnostics
  • Data broker to business analytics applications enabling dynamic power supply and demands decisions

Incognito Advantage

  • Extended existing Auto Configuration Server-based remote GPON, SNMP DOCSIS, and 4G LTE fixed wireless device management investments to support enterprise applications
  • Centralized device platform – visibility and control of connectivity, gateways, and IoT devices
  • Closed-loop automation and resolution when device issues are detected
  • Flexible northbound integration to IoT verticals and marketplaces

We get device management – Incognito prides itself on 20+ years experience in the telecom, mobile, and cable MSO space, and a fully productized approach for fast deployment. Whether you are a CSP driving in-house operational efficiencies, pursuing new lines of business over your connectivity, or launching an end-to-end IoT solution for multiple business verticals, we can help!

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