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Vancouver, Canada – May 12, 2017 – Incognito Software Systems Inc's Firmware Management Solution was selected for its ability to create an accurate inventory of device models, vendors, and firmware types without putting any additional strain on the provider’s network or provisioning solution. At the same time, the provider needed a solution that allowed for customizable upgrades and downgrades, automated processes with minimal human intervention, and offering real-time visibility into firmware campaigns.
Key features of the solution include:
“Incognito is honored to have been chosen by such a key operating affiliate in Latin America to automate time-consuming error-prone manual processes, improve customer satisfaction while reducing OPEX with Incognito’s scalable firmware solution,” said Stephane Bourque, Chief Executive Officer at Incognito.
“As an ever-increasing number and variety of customer premises equipment is continually introduced into market, service providers of all types around the world need a way to centrally organize and manage the number of firmware update packages required for each device iteration, agnostic of vendor,” continued Bourque. “Incognito’s firmware management solution ensures the rapid, accurate orchestration of mass firmware updates with an easy-to-use scheduling platform that eliminates the risk of interrupting subscriber services and ensure network-wide compliance to production firmware.”
Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leverage Incognito solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada. Visit www.incognito.com or follow us on LinkedIn and Twitter.