Team

Incognito Software Systems, Inc. helps Internet service providers across the globe launch new services and stay ahead of their competition. Our founder-run team of software, support, and quality assurance engineers, along with product and account managers, work with customers to deliver products that meet key industry standards and client usability requirements. Incognito Software Systems is backed by Volaris Group, an operating group of Constellation Software, which focuses on strengthening businesses and helping them grow.

Key Members

Stephane Bourque

President & CEO

Bio

Stephane Bourque is the technological inspiration behind Incognito Software’s provisioning solutions.

As CEO, Stephane has built an elite team of dedicated engineers and championed Incognito’s development of high performance, multi-platform IP and DNS software.

Originally from Montreal, Canada, and educated at Concordia University, Stephane applied his computer engineering background at Banyan Systems to design enterprise network management systems for Fortune 1000 companies like Bell Canada.

David Sharpley

Chief Operating Officer

Bio

As COO, David is responsible for all functional aspects of Incognito Software including sales, professional services, product development, marketing and customer support.

David is a seasoned telecommunications software industry executive and joins Incognito from Amdocs Limited where he most recently held the position of Vice-President and General Manager, leading the Network Products Business Unit. Sharpley’s prior career included senior positions with Bridgewater Systems (acquired by Amdocs in 2011) as well as Nortel, Metasolv, and Oracle, among others.

Pete Koat

Chief Technology Officer

Bio

Pete is responsible for defining the strategic agenda for the Incognito product line, including developing product roadmaps based on market trends, identifying functional requirements with customers, and contributing to relevant industry standards.

Prior to his role at Incognito Software, Pete co-founded Libré Communications, best known for its encloudHD platform, which was designed for companies that use live video streaming to broadcast content over the Internet. After that, he served as co-founder of Skitter.TV, an end-to-end video platform for encoding, managing, streaming, and viewing converged Internet television, video on demand, as well as live broadcast and satellite TV. Pete has also held CTO roles for firms deploying IPTV solutions in emerging markets. Pete holds multiple patents related to IP video compression, delivery, and streaming.

William L. Yan

Chief Revenue Officer

Bio

A veteran of the technology industry, William brings close to 20 years of experience in executive management, business development, strategy, and sales management. At Incognito, he is responsible for setting sales strategic directions, establishing sales process, building sales support tools such as pricing models, ROI models and marketing collaterals and orchestrating cross-functional teams with Product Management, Support and Engineering.

Previously, William was the Chief Market Strategist for the Americas Cable Market at Alott Communications. He has also served in the role of Executive Vice President, Sales, Marketing and Business Development at Auspice, a platform and OSS/network management software vendor sold to Arris. He was also the Director of Business Development in the CRM and Business intelligence group of Oracle Corporation.

Chris Busch

Chief Innovation Officer

Bio

Chris Busch, a 15-year veteran of the telecommunications industry, is responsible for driving the development of innovative solutions that help service providers increase revenue and enhance the subscriber experience while also cultivating customer and partner relationships around the world.

Prior to his role as Chief Innovation Officer, Chris was Director of Product Architecture for the ARRIS assurance business unit, working with both internal and external stakeholders to research, analyze, and develop innovative solutions, product strategies, and new technologies.

Willow Mack

VP of Operations

Bio

Willow leads the global delivery of services at Incognito while expediting new service opportunities through the newly expanded Program Management Office to ensure the successful development, integration, and deployment of solutions across customer platforms.

Willow brings nearly 20 years of experience in service delivery and business processes in the tech sector to her role as Director of Professional Services. Previous roles include Director of Operations at FDM Software, as well as IT services and delivery management positions at Sophos and The British Columbia Automobile Association (BCAA).

Willow is PMP and ITIL certified, and also holds a certificate in Business Management from BCIT. She is currently enrolled in the UBC Sauder School of Business Strategic Leadership program.

Wayne Haveling

Customer Care

Bio

Wayne Haveling provides strong leadership in customer support, systems management and administration, as well as help desk operations.

Among his many accolades, Wayne created the Technical Support department for Incognito, designed a comprehensive support database, and developed solutions for customers in all markets including broadband, enterprise, and government. Wayne received a Computer Electronics diploma, a BA in Administrative Studies, and a Microsoft Certified Systems Engineer certification (MCSE) before joining Incognito Software in 1996.

Dan Strini

Quality Assurance

Bio

As QA Manager, Daniel Strini works with a team of QA engineers and specialists to ensure complete testing and verification of Incognito’s software product lines.

Dan held positions at TransCanada Pipelines and IBM before joining Incognito Software in 1995. Dan started with the company in Technical Support, and then successfully applied his wide-ranging experience to create the Quality Assurance department. A Vancouver native, Dan graduated from Simon Fraser University with a B.Sc. in Computing Science.

Andre Kostur

Architecture and Security

Bio

Andre has been practicing excellence in software engineering and development for over 20 years, and joined Incognito in 1996. He is responsible for investigating and improving Incognito Software’s development processes and technologies, in addition to mentoring developers. Andre is also a contributor to the IETF, where he has been acknowledged in multiple drafts and has his own draft heading towards publication as an RFC.

Born in Vancouver, Andre graduated from Simon Fraser University with a B.Sc. in Computing Science, and is the first recipient of Incognito Software’s Lifetime Achievement award.

Miranda Pang

Marketing Manager

Bio

Miranda has been the Incognito Software go-to marketing guru since 2008. With a background in marketing and education, Miranda leads the team in projects that are designed to engage and educate customers and industry peers alike.