As the broadband market matures, unlimited data plans represent both a high cost and a lost revenue opportunity for network service providers.
Improve CSR troubleshooting and lower support costs with Smart CSR, a troubleshooting and integration platform that enables faster root cause analysis, smoother workflow, and enhanced subscriber QoE.
If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]
Worldwide, demand for faster broadband speeds and better service experiences has sparked a new wave of access technology. Fiber optics leads the way due to its gigabit-per-second speeds and relatively inexpensive deployment costs; however, there’s more to deploying fiber than just building the network.
Reducing OPEX while systematically ensuring consistent quality of experience for subscribers is no easy feat. For operators looking for ways to improve DOCSIS firmware management, the challenge is to reduce downtime while ensuring subscribers receive necessary firmware updates that may be required for new services, devices, or just as part of regular upgrades.
In mid-to-large-sized organizations, deploying firmware updates to a wide network of end-user DOCSIS gateways is a long process that is prone to numerous service disruption errors. As a result of the work required and the risk of disruption to end-user services, many operators will simply put off updating firmware until it is critically necessary.
The key to revenue assurance is to identify areas that either generate or save money. Implementing secure, end-to-end processes stops revenue leakage, avoids future issues, and enables an increased focus on proactive strategies to generate revenue. Get the guide to discover 5 tactical approaches for revenue assurance for service providers.
The need to provide better QoE has been a major concern for broadband providers due to its direct influence on subscriber retention rates. But how well do you actually understand what influences your subscribers' QoE? Read this report to find out: where QoE falls short for subscribers, important service improvements subscribers' want, and much more!
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
DOCSIS 3.1 promises 10x capacity throughput and a range of technical benefits for cable providers and users alike. Examine the advantages, the hurdles to implementation, and what you need to consider to prepare your network for a DOCSIS upgrade in this complimentary white paper.