SmartCSR is designed to enable faster and more granular troubleshooting to reduce manual processes and improve issue resolution speeds for customer service representatives (CSRs). This system has completely eliminated the swivel chair for CSR agents. SmartCSR combines a fully configurable root-cause analysis flow with an integration platform that pulls data from multiple OSS/BSS sources, offering […]
Success and market leadership for network providers depends on the quick rollout of new services and promotions. An efficient service activation solution lets you centrally manage the activation of all service offerings from a single interface. Learn how you can remove the barriers to fast, low-cost service implementation with automated service activation in this comprehensive 12-page paper.
Many communication service providers offer business customers transit on their networks. However, without visibility beyond the network edge, providers face a number of potentially serious issues that can affect IP resource management and cause IP conflicts that affect subscriber services.
Explore common challenges and learn why an automated IP address management (IPAM) and scope deployment solution can help you reduce operational expenses as well as avoid subscriber service disruption.
Today, most broadband services are sold as commodities based on speed and price. While this was entirely sufficient during the “go-go” days of exponential growth, it is no longer an equitable model for network service providers.
Over 1500 consumers from the United States of America and Germany answered questions on their experiences with today’s WiFi hotspots. Download the report from your region to learn about the consumer’s current perception of the WiFi hotspot experience, and what direction quality expectations are headed.
The 2017 Capacity Planning in the Broadband Communication Service Provider Industry Report is based off a global survey and outlines how service providers are planning for network upgrades in the wake of changing subscriber habits.
Discover whether an upgrade to DOCSIS 3.1 is the best way to achieve fiber-like speeds on your network, or whether you should shift to an all-fiber future.
The consumer demand for greater service efficiency and improved flexibility continues to gain traction, and cable service providers are turning to DOCSIS 3.1 to help stay competitive. Discover how DOCSIS 3.1 can help you reduce latency and improve network reliability.
Access all your active and historical lease audits in one central repository with Central Lease Service. Part of the Broadband Command Center suite, Central Lease Service enables faster lease lookups and simplifies law enforcement compliance without increasing the load on the DHCP service.