Resources

  • [Webinar Recording] Capacity Planning: Insights for Smarter Network Investments

    What could you do to improve capacity planning decisions on your network? Too many cable operators are led into a cycle of never-ending upgrades by poor insights and a lack of actionable intelligence. Without an understanding of how and where bandwidth is used on your network, it is difficult to make smart network investments and capacity planning decisions.

  • [Webinar Recording] Fiber Service Roll-Out: Activation, Fulfillment, and Assurance

    Strategies for service activation, fulfillment, and ongoing assurance are a contentious subject for many operators as they face rising customer churn rates and tighter budgetary restrictions. What if there was a better way to navigate the challenges of a fiber deployment, activate and assure services to subscribers, and save operational costs?

  • Eliminating the Swivel Chair with Universal Service Activation

    Among all of the strategic challenges competing for network service providers’ (SPs) attention, nothing is more crucial to success in the day-to-day battle for market supremacy than finding a way to accelerate activation of new services and promotions.

  • Fiber Services Enablement for Telco

    Discover how the provider overcame integration challenges with an end-to-end service activation solution that supports all the moving parts on their network to become a leading provider of converged services over fiber in Latin America.

  • Adaptive Services for Broadband Service Providers

    As the broadband market matures, unlimited data plans represent both a high cost and a lost revenue opportunity for network service providers.

  • Improve Troubleshooting and Lower Support Costs with Smart CSR

    Improve CSR troubleshooting and lower support costs with Smart CSR, a troubleshooting and integration platform that enables faster root cause analysis, smoother workflow, and enhanced subscriber QoE.

  • New Service Roll-out Series: Expose and Improve Wi-Fi Operational Quality to Enhance Subscriber QoE

    If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]

  • So You’ve Rolled Out a Fiber Network: What’s Next?

    Worldwide, demand for faster broadband speeds and better service experiences has sparked a new wave of access technology. Fiber optics leads the way due to its gigabit-per-second speeds and relatively inexpensive deployment costs; however, there’s more to deploying fiber than just building the network.

  • Save OPEX and Improve Subscriber QoE with Simple DOCSIS Firmware Management

    Reducing OPEX while systematically ensuring consistent quality of experience for subscribers is no easy feat. For operators looking for ways to improve DOCSIS firmware management, the challenge is to reduce downtime while ensuring subscribers receive necessary firmware updates that may be required for new services, devices, or just as part of regular upgrades.

  • Cut Manual Processes and Reduce Service Disruption Risks with DOCSIS Firmware Management

    In mid-to-large-sized organizations, deploying firmware updates to a wide network of end-user DOCSIS gateways is a long process that is prone to numerous service disruption errors. As a result of the work required and the risk of disruption to end-user services, many operators will simply put off updating firmware until it is critically necessary.