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Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada.
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Network Analytics

Best Practices for Usage Based Billing
By Incognito on November 1, 2016

As one of those “lucky” pioneers, I had a ringside seat to the regulatory, technology, and user challenges of introducing this new service model. Usage based billing is not a simple service...

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Network Analytics

Latest Insights on 4K, HDR, and Your Network
By Incognito on October 25, 2016

Compression and video encoders are doing a fantastic job of reducing the 4K video size but it’s still an 88% increase from the current 1080p. A single, compressed 4K video will take 375MB...

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Device Management

Improving QoE and QoS with TR-069: Active Monitoring Part 2
By Incognito on October 18, 2016

Quality of Service (QoS) normally defines performance monitoring at the lower layers of the network, such as the physical network layer or even the transport layer of the OSI reference...

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Events

Your Guide to Broadband World Forum 2016
By Incognito on October 13, 2016

Join more than 5,000 industry colleagues and executives from across the world to discover how new technology such as virtualization is reshaping communication networks, and gain new...

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Device Management

Beyond TR-069: How Active Monitoring Improves QoE for End Users
By Incognito on October 11, 2016

Why TR-069 is Only the Beginning You probably have already heard ofTR-069— the Broadband Forum specification used for remote monitoring and management of CPEs with an auto configuration...

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DDI

How a Solid Provisioning Solution Can Protect Against CPE Fraud?
By Incognito on September 27, 2016

There are a number of DOCSIS-specific specifications designed to address this problem:

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Events

Cable-Tec Expo 2016: Your Guide to the Philadelphia Event
By Incognito on September 20, 2016

Incognito Software Systems Inc. is proud to be exhibiting our solutions at this year’s Cable-Tec Expo. You canfind usin the Pennsylvania Convention Center,booth #1616to discuss any...

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Network Analytics

How Can You Make More Accurate Capacity Planning Decisions?
By Incognito on September 13, 2016

It is indeed a complex task that involves multiple variables as well as a corporate strategy — because budget is not infinite. If you have a network running below its maximum capacity you...

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General

Improve CSR Performance Through Gamification
By Incognito on September 7, 2016

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:

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Network Analytics

What Does Fraud in a Cable Network Look Like?
By Incognito on August 30, 2016

Each cable modem has a unique 48-bit hexadecimal address which is known as the MAC address.A unique 48-bit address translates into 281 quadrillion possible address combinations, each of...

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