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Spain's Customer Service Law and How Incognito's Solutions Enhance QoE
By Matt Mariani on March 22, 2023

In today's connected world, subscribers expect always-on, always-fast broadband services, making them more critical of their interactions with service providers. As a result, providing...

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Network Analytics

Optimizing Network Resources for Maximum Profitability | MAP Proactive
By Incognito on November 22, 2022

Introduction The first two posts in this series have highlighted the Monetize and Act modules of Incognito's award-winning Network Monetization and Analytics Platform (MAP).

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Network Analytics

Optimizing Network Resources for Maximum Profitability | MAP Act
By Incognito on November 14, 2022

Introduction As those who read the first post in this series may already know, Incognito's Network Monetization and Analytics Platform is a centralized platform spanning multiple...

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Network Analytics

Optimizing Network Resources for Maximum Profitability | MAP Monetize
By Incognito on November 3, 2022

Introduction Service providers have a wealth of subscriber data in their networks; however, capturing that data and using it to optimize service delivery is complicated. Incognito makes...

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Network Analytics

Leveraging the Internet of Behavior to Enhance the Customer Journey
By Incognito on August 24, 2021

Language changes as quickly as technology. In both areas we constantly see new terms and ideas, and in both cases, it can take a while to fully grasp the importance and relevance of these...

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Network Analytics

Top Five Challenges Keeping Cable MSOs Awake at Night
By Patrick Kinnerk on July 29, 2019

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable industry and is...

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Device Management Network Analytics Service Orchestration

Enhancing Customer Care, Part 6: Discover
By Pete Koat on December 12, 2017

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

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Network Analytics

Preserving Network Capacity with Network Policies
By Incognito on November 28, 2017

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network traffic management....

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Network Analytics

Faster Service Configuration and Improved Subscriber Tracking
By Ronan Bracken on November 7, 2017

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten time to...

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Network Analytics Service Orchestration

Enhancing Customer Care: Make Purchasing a Frictionless Activity
By Pete Koat on October 17, 2017

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

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