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General

vCPE: The Turbo Button for Your Legacy Gateways
By Incognito on August 4, 2015

History has shown that with each extreme of the spectrum, specific advantages can be achieved. Typically, the ideal placement is somewhere on the spectrum that affords you the opportunity...

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Events

Independent Show 2015: Out-of-the-Box Lessons in the Digital Age
By Incognito on July 28, 2015

Boston is one of my favorite cities on the East Coast. Intercity transport is made easy by having both a subway and a Hubway, and of course, cabbies are everywhere and are always strong on...

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General

What’s in My Data?
By Incognito on July 21, 2015

Unlike the days of the floppy disk and its set size of 1.44MB, most of today’s data is obtained via the cloud. Cloud content like streaming video and music is the driving force behind this...

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Service Orchestration

Six Reasons a Billing Solution Won’t Cut It for Service Fulfillment
By Incognito on July 16, 2015

As operators move into a converged technology space, the need for an extensible multi-service orchestration platform is clear. And yet many providers continue to try to double up their...

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General

No Roaming Fees in Europe Means More Usage
By Incognito on July 13, 2015

Travelers — especially those on leisure — will use their devices more frequently, from finding the best lunch spot to sharing their experiences on social networks. Those on business will...

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General

Will NFV be the Hero We Need?
By Incognito on July 7, 2015

The industry — through organizations like Broadband Forum, CableLabs, and the Society of Cable Telecommunication Engineers — has responded with a number of solutions to automate tasks,...

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Best Practices General

Why Traditional Customer Service Models Just Don't Cut It – Part 2
By Incognito on June 30, 2015

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How will you avoid...

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Best Practices

Why Traditional Customer Service Models Just Don’t Cut It – Part 1
By Incognito on June 23, 2015

The answer lies in subscriber self-service.

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DOCSIS

Reducing Service Theft in DOCSIS Networks
By Incognito on June 9, 2015

IP Verification: Only the intended cable modem identified as originating from the associated IP address may download the configuration file Single Download Only: The configuration file...

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DOCSIS

Fraud Prevention: Learning to Stop Worrying and Love the Cable Modem
By Incognito on June 2, 2015

Let’s be practical — people who steal service do not care how much data they consume, as they do not need to pay for it. Nor do they care if they are caught, as they will just clone another...

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General

Professional Services: Committed to Your Success
By Incognito on May 26, 2015

Incognito Professional Services is here to help. With over 20 years of experience delivering innovative end-to-end solutions in the IP space, our world-class team has the industry and...

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Events

INTX 2015: It’s All About the Business Model
By Incognito on May 19, 2015

For people attending The Internet and Television Exchange (INTX), the re-dubbed Cable Show for 2015, enabling technologies are as important as always, but the transformation of business...

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DDI Network Analytics

IPDR: More than Just Usage-based Billing – Part 2
By Incognito on May 12, 2015

IPDR allows the collection of data from the CMTS in streams. Not only can you pinpoint – with high accuracy – the utilization of every cable modem on your network, but you can also identify...

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Best Practices DDI

IPDR: More than Just Usage-based Billing – Part 1
By Incognito on May 5, 2015

In recent years, CMTS vendors have expanded their support of IPDR to provide access to more network and subscriber usage information. This data can be used for congestion management,...

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Device Management DOCSIS

If It Ain’t Broke, Don’t Fix It
By Incognito on April 28, 2015

As luck would have it, there is a solution.

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Best Practices Device Management Network Analytics Service Orchestration

Five Easy Ways to Improve the Customer Experience
By Incognito on April 21, 2015

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

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Best Practices General

Just How Important Are Customer Experiences?
By Incognito on April 14, 2015

This shift isn’t just specific to data services. Help Scout recently compiled data from a variety of sources that found there are a number of reasons that businesses everywhere are...

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Events

Recap: Incognito Community Exchange 2015
By Incognito on April 10, 2015

Here’s a recap on what went down from Tuesday to Thursday.

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Network Analytics

Manage What You Measure with IPDR
By Incognito on April 7, 2015

Unfortunately, there’s no magic bullet for congestion — and many providers end up making network investments based on guesswork to cope with growth. There’s a smarter way to manage...

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General

The 4 Major Drivers for Investment in NFV
By Incognito on March 31, 2015

Over the years, we have seen solutions from TM Forum and CableLabs that help standardize certain aspects of the CSP plant and similar initiatives in the CPE world with Reference Design Kit...

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