Incognito Insights

Device Management

What interested me was Mr. Kent’s focus on making customer service a strategic business growth strategy. This isn’t your typical “plain vanilla” service of “make customers happy so you...

DDI

Implementing IPv6 is a big project that involves more than just network planners and engineers. When it comes to making this kind of investment, you need to make sure that your higher-ups...

DDI DOCSIS

As the article states: “The basic reasons firmware must be upgraded are the same as they always have been, but that the pace has accelerated radically. It is, in essence, a whole new...

DOCSIS

Proof?

DDI

The survey found that while 14% of providers have deployed IPv6 on their networks, only 4% have started offering IPv6 addresses to end users. This slow deployment can be attributed to...

Device Management

We recently hosted a webinar on TR-069 and polled attendees to find out what would help drive adoption.

The report is based on findings from the recent IPv6 Readiness Survey, which was distributed to service providers of all sizes, from all regions across the globe, to gain a perspective...

Device Management

TR-069 is a key component in helping service providers enhance quality of experience by enabling remote device management and monitoring regardless of the macro network type....

User Services Platform

Aside from having a small footprint and price tag, these single-board computers also draw very little power. These attributes make them ideal in the M2M (machine-to-machine) market, where...

Device Management

Think about it —the average household today has 10 IP-connected devices and this is expected to increase to 50 by 2022. Managing and monitoring these devices will become increasingly...

Network Analytics

Demand for ABC’s live Internet stream of the Oscars telecast in February seemed to catch the network off guard, and the video feed went down for users across the U.S., while viewers also...

General

How can you add value to your customers’ lives? It’s all about improving the user experience. Let’s break it down into three parts:

DOCSIS

As my colleague Patrick Kinnerk mentionedin his recent blog, CableLabs President and CTO Phil McKinney led the virtualization discussion in his keynote at the Winter Conference and spoke...

Automation

Generally, there are two main approaches to bring a car online: tethering it to a smartphone or having the communication system “baked in”.

Device Management

Now, you may wonder what we were doing at the Mobile World Congress — other than enjoying beautiful Barcelona and great tapas, of course! Actually, we were there on business, showcasing our...

Device Management

No matter where you looked, cloud-based technology seemed to be front and center, with some 20 vendors discussing the cloud, software-defined networking (SDN), or network-functions...

Events DOCSIS

However, after sitting in on a few of the sessions, the conference’s hot topic became clear to me — how do I balance providing a quality subscriber experience and the growing demand for...

Events DDI Device Management

One of the operators in attendance even suggested that different tracks for business, operations, and technical departments would be beneficial next year, since the event has grown so...

General DOCSIS

In very simple terms, 4K TV, also known as Ultra HD, delivers the resolution of 4 HD (1080p) TVs on a single screen. All content will be delivered over IP.

Events

This year’s theme was “Trade Winds: Cable in the Caribbean”. After listening to 13 of the participating operators at the show, I’ve narrowed down the top 4 lessons that the broader industry...