Incognito Insights

Automation Service Orchestration

Operators can reduce the complexity of order management processes with an automated solution

Service Orchestration

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

Service Orchestration

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

News and Awards

The “Water Saver” team was the only team made up of members that had never met before, but that didn’t stop the team from winning three prizes! Two prizes for the best use of the available...

Events

Do I mean that for an IT Operation Support Systems (OSS) and Business Support Systems (BSS) trade show, you can touch it? Yep.

Service Orchestration

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...

Service Orchestration

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as targeting...

Service Orchestration

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the Service Order...

Events

Presentation Highlights Network Virtualization and Community WiFi:Incognito’s Chief Innovation Officer, Chris Busch, will speak at length on how virtualization can directly impact WiFi...

General

Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts thatnine in ten global broadband households will...

Network Analytics

When providing transit, typically the customer is provided with the physical connection, the other side of the p2p link between the provider edge (PE) router device and the customer edge...

Network Analytics

That’s not to say that problems only happen within the customer premises — quality of service issues occur at every stage of service delivery, with issues in the delivery platform,...

Device Management

Here are two scenarios where such a need may arise:

Events

These are just some of the big questions facing service providers today — and they aren’t always easy to answer.

Network Analytics

The table below shows the service definition of the new 4G unlimited mobile data plans from three top-tier carriers. As you can see, unlimited does not mean unfettered access.

Events

It’s largely because of the international data roaming fees. Overwhelmingly, the majority of mobile phone consumers and travellers simply turn their phones off when they are away from...

Network Analytics

A small or medium-sized business using too much bandwidth may have different needs to a residential subscriber. For example, a hotel may be interested in a new fiber service to improve...

General

Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural disasters....

Automation Device Management Network Analytics

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...

Network Analytics

In this series, we will cover how this new industry landscape impacts customer service issues and how this challenge is an opportunity for CSPs to launch new services.