Incognito Insights

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

DDI

IPv4 is a finite resource, but IPv6 is huge. The length of an IPv6 address is 128 bits, compared with 32 bits in IPv4. In theory, this means an almost endless number of combinations can be...

DDI

Lease data plays an important role in subscriber identification, and developing your own database of historical and/or active leases can be helpful to fulfill law enforcement requests and...

Events

Broadband World Forum: Who will be there? Broadband Forum plays host to an A-list cast of senior executives from Tier One fixed, mobile, and cable communication organizations from across...

News and Awards Network Analytics

The modular platform enables the following solutions:

Events

SCTE Cable-Tec Expo: Who Will Be There? With four days of learning and networking, there is a lot to take in. This year, listen to keynote speakers, attend technology demonstrations, and...

IoT

But the Internet of Things (IoT) is bigger than just consumer devices. According to the GSMAConnected Lifeforecast, by 2020 there are expected to be more than 25 billion connected...

Network Analytics

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

IoT

It’s time to set the record straight. Here are the key differences between IoT and M2M:

Device Management

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Device Management Network Analytics

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

Network Analytics

Here are some key questions to answer if you want to stay ahead of the VR trends:

Network Analytics

Customer Service and Retention have a significant effect on subscriber churn rates

General

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one customer’s...

Events

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.

General

Follow the timeline as we highlight some of the major evolutions in the network communications technology, including many different people and a variety of unique devices:

Automation Service Orchestration

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

Network Analytics

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ineffective for...

Events

As we’re already aware, data consumption and demand continue to march upwards. This is further evident by the sheer amount of FTTx-related vendors and solutions present at the show. Cable...