Unfortunately, it seems that a large number of device manufacturers are failing to deliver adequate TR-069 support as outlined in the Broadband Forum standard. Some devices fail obvious tests, while others just don’t back up their claims. Some device makers come from the SNMP world and are having a hard time letting go, while others are not taking TR-069 seriously at all. And then there are the manufacturers that like the idea of TR-069 but deliver a proprietary scheme over the top. This group will cite anything from security concerns to vendor differentiation, or whatever other excuse they can come up with for not reading a few documents.
It’s time for all of us to get equipment vendors behind this important protocol. TR-069 is a way to change the industry for the better by giving service providers increased network visibility and remote support, but for this protocol to be successful, vendors must give TR-069 the attention it deserves. Device vendors must understand that the key to their brand new product is not just its functionality, but also the way it integrates with an existing management and monitoring platform. Following standards will go a long way to get that super-duper gizmo up and running and allow you to provide the fantastic experience that you want to deliver to subscribers. If you’re working with a device vendor, point them to us. We’ll help them with our TR-069 Open Interop service and if they send us devices, we’ll integrate them into our regression testing forever. Come on! Together we can make TR-069 a success!
What makes TR-069 device management so great?
- Improved Customer Experience
One of the primary benefits of TR-069 device management is that it can help to improve the customer experience. By managing devices remotely, service providers can quickly and easily resolve customer issues without the need for a technician to visit the home or business. This can help to reduce customer churn and improve customer satisfaction levels.
- Increased Efficiency
TR-069 device management can also help to increase the efficiency of a service provider's operations. By managing devices remotely, service providers can avoid the need for truck rolls, which can save time and money. Additionally, remote device management can help to reduce the number of customer calls, as many issues can be resolved without the need for human intervention.
- Enhanced Security
TR-069 device management can also help to enhance security by providing a way to remotely update firmware and software on devices. This can help to ensure that devices are always up-to-date with the latest security patches, which can help to protect against vulnerabilities that could be exploited by hackers.