Blog


Globe Telecom Goes Live with Incognito to Improve Digital Home Broadband Experience

Globe Telecom, one of the largest and fastest growing mobile, fixed-line, and broadband operators in the Philippines, has revealed they will leverage Incognito’s Digital Home Experience (DHE) Solution to improve overall quality of experience for their home broadband subscribers. This announcement comes at a time when residential broadband customers expect faster, more readily available services, […]

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Incognito partners with Immovate to bring digital home solutions to the Middle East

Incognito has announced that it has inked a partnership deal with Immovate to offer Middle Eastern broadband providers better access to Incognito solutions—helping them to optimize performance and simplify the management of residential device and services over fiber, cable, and fixed-wireless networks. “We are very pleased to be working with Immovate who has strong partnerships […]

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Incognito and ASSIA aim to improve the digital home experience with new solution

With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service environments. To make matters worse, subscribers expect “always-on” connectivity, resulting in home Wi-Fi issues making up 70 percent of today’s technical support calls, according to industry first research from Analysys […]

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Incognito to Power Orange Moldova’s Broadband Expansion

Orange Moldova has selected Incognito to accelerate their expansion into the cable and fibre residential broadband services market. To help deliver rapid triple-play services to their home customers, the service provider plans to leverage Broadband Command Center and Digital Home Experience Solution from Incognito to enable faster time-to-market for new services, improve network insight to […]

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[Light Reading Webinar] Register Today: Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation — Find out how on June 13

Operations automation in the digital home network has quickly become an essential part of global communication service provider strategies for differentiation and competitive advantage. But how are today’s operators justifying the return on investment for solutions that automate service quality management and improve customer care? Incognito recently joined forces with Analysys Mason to produce research […]

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Quantifying the value of operational efficiency in home broadband networks

Digital transformation in home broadband networks is increasingly under the spotlight, and here’s why: As many as 80% of technical support calls from residential customers need to be escalated to technical staff, which drives up costs, increases resolution time, and impacts customer satisfaction. The operational costs alone can be staggering, where a further third of […]

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Three Essential A’s in Action at Digital Transformation World, Nice, May 14-17 2018

Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, significant operational efficiency.   Showcasing the power of digitization is a Catalyst being led by Orange, supported by a number of vendors including Incognito, Prodapt, Blue Prism, Re:infer, […]

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The Future of DOCSIS: Light Reading, Incognito, and Mediacom discuss what’s next for DOCSIS

  Cable providers today are under more pressure than ever to offer a gigabit experience to enterprise and residential customers. Recent updates with DOCSIS 3.1 have dramatically increased downstream and upstream capacity to address these needs, however, emerging applications such as virtual reality and ultra-high definition content will demand even greater performance. Alan Breznik, Cable/Video […]

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From Omnichannel to Zero-Touch with Automated Service Activation

As more operators move to become quad-play service providers in this, the modern age of telecoms, communication service providers (CSPs) or digital service providers (DSPs) have plenty of external and internal concerns. Externally, there is increasing pressure to keep pace with new technologies and services, not only from direct competitors but also from webscale players […]

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