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Service Orchestration

Scaling the Fibre Wave in Europe
By Matt Mariani on February 5, 2019

To keep pace with the growing demand for higher bandwidth and faster data speeds, fixed-line operators around the world are racing to deploy fiber deeper into their access networks and...

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Service Orchestration

Industry Analysis - Navigating the Fiber Gold Rush
By Matt Mariani on January 24, 2019

With service providers around the world looking to satisfy growing customer demand for next-generation all-IP services, recent research revealed that 90% of service providers are planning...

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Device Management Network Analytics Service Orchestration

Enhancing Customer Care, Part 6: Discover
By Pete Koat on December 12, 2017

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

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Network Analytics Service Orchestration

Enhancing Customer Care: Make Purchasing a Frictionless Activity
By Pete Koat on October 17, 2017

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which customers can...

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Network Analytics Service Orchestration

Have Better Visibility Over Your Service Activation Processes
By Ronan Bracken on August 22, 2017

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

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Automation Service Orchestration

How Can You Eliminate the Swivel Chair Effect?
By Ronan Bracken on June 27, 2017

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

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Automation Service Orchestration

Service Order Management - Part 6: Automation
By Ronan Bracken on June 13, 2017

Operators can reduce the complexity of order management processes with an automated solution

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Service Orchestration

Service Order Management - Part 5: Error Handling
By Ronan Bracken on June 6, 2017

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

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Service Orchestration

Service Order Management - Installation and Activation Validation
By Ronan Bracken on May 30, 2017

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

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Service Orchestration

Service Order Management - Resource Allocation and Service Activation
By Ronan Bracken on May 16, 2017

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...

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