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Automation Service Orchestration

How Can You Eliminate the Swivel Chair Effect?
By Ronan Bracken on June 27, 2017

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

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Automation Service Orchestration

Service Order Management - Part 6: Automation
By Ronan Bracken on June 13, 2017

Operators can reduce the complexity of order management processes with an automated solution

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Service Orchestration

Service Order Management - Part 5: Error Handling
By Ronan Bracken on June 6, 2017

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

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Service Orchestration

Service Order Management - Installation and Activation Validation
By Ronan Bracken on May 30, 2017

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

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Service Orchestration

Service Order Management - Resource Allocation and Service Activation
By Ronan Bracken on May 16, 2017

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...

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Service Orchestration

Service Order Management - Capturing and Validating The Order
By Ronan Bracken on May 9, 2017

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as targeting...

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Service Orchestration

Service Order Management — Part 1: What Service Can You Offer?
By Ronan Bracken on May 2, 2017

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the Service Order...

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Service Orchestration

Fiber Services Roll-Out: Improve your Return on Investment
By Ronan Bracken on October 4, 2016

In to the Incognito Webinar, Fiber Service Roll-Out: Activation, Fulfillment, and Assurance, we focus in on the activation of triple-play fiber services. This webinar addresses the major...

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Service Orchestration

Incognito Insights: What OSS Forest?
By Ronan Bracken on May 10, 2016

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.

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Service Orchestration

Incognito Insights: Legacy or Not to Be?
By Ronan Bracken on March 10, 2016

Generally, each implementation team is diligently aware of these legacy processes and vendor products. But in a lot of cases the whole enterprise architecture becomes very convoluted and...

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