Incognito Insights

Service Orchestration

To keep pace with the growing demand for higher bandwidth and faster data speeds, fixed-line operators around the world are racing to deploy fiber deeper into their access networks and...

Service Orchestration

With service providers around the world looking to satisfy growing customer demand for next-generation all-IP services, recent research revealed that 90% of service providers are planning...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which customers can...

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Automation Service Orchestration

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

Automation Service Orchestration

Operators can reduce the complexity of order management processes with an automated solution

Service Orchestration

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

Service Orchestration

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

Service Orchestration

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...