Incognito Insights

Service Orchestration

Co-written by Sonya Goodanetz Welcome to the second installment of our TM Forum Catalyst series. Today we’ll cover how to curate B2B2X services, building on our blog #1 covering 5G,...

Service Orchestration

Co-written by Sonya Goodanetz Building on the success of the award-winning 2019 TMF Catalyst, 5G Riders on the Storm, which took home top honors for outstanding contribution to TM Forum...

Service Orchestration

As the Earth's climate continues to undergo drastic changes, cases of extreme weather events across the world have become more frequent. For example, over the last three decades Europe has...

Service Orchestration

Incognito + 5G + Network Slicing – It all comes together at Digital Transformation World in Nice, May 14-16 It’s that time of year. Communication service providers and vendors are joining...

Service Orchestration

To keep pace with the growing demand for higher bandwidth and faster data speeds, fixed-line operators around the world are racing to deploy fiber deeper into their access networks and...

Service Orchestration

With service providers around the world looking to satisfy growing customer demand for next-generation all-IP services, recent research revealed that 90% of service providers are planning...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Network Analytics Service Orchestration

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...

Network Analytics Service Orchestration

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or unresolved errors...

Automation Service Orchestration

Slow, swivel-chair service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your subscribers. In...

Automation Service Orchestration

Operators can reduce the complexity of order management processes with an automated solution

Service Orchestration

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a...

Service Orchestration

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ways:

Service Orchestration

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a data service...

Service Orchestration

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as targeting...

Service Orchestration

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the Service Order...

Service Orchestration

In to the Incognito Webinar,Fiber Service Roll-Out: Activation, Fulfillment, and Assurance, we focus in on the activation of triple-play fiber services. This webinar addresses the major...

Service Orchestration

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.

Service Orchestration

Generally, each implementation team is diligently aware of these legacy processes and vendor products. But in a lot of cases the whole enterprise architecture becomes very convoluted and...

Service Orchestration

“Changing technology does not change responsibility,” FCC Chairman Tom Wheeler said. “Fiber brings great cost savings, great efficiencies, and great opportunities for new services. But it...