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Pete Koat

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Automation

Quantifying the value of operational efficiency in broadband networks
By Pete Koat on May 29, 2018

Incognito Software Systems Inc. has recently partnered with leading global analyst firm, Analysys Mason, to research the operational savings gained from new generation point solutions built...

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Device Management

Introducing the Incognito Digital Home Experience Solution
By Pete Koat on April 25, 2018

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same home WiFi...

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Device Management Network Analytics Service Orchestration

Enhancing Customer Care, Part 6: Discover
By Pete Koat on December 12, 2017

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

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Network Analytics Service Orchestration

Enhancing Customer Care: Make Purchasing a Frictionless Activity
By Pete Koat on October 17, 2017

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which customers can...

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Network Analytics

Optimize Experience with Accurate and Transparent Billing and Payment
By Pete Koat on September 5, 2017

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...

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Device Management Network Analytics

Broadband Experience and the Outside Plant
By Pete Koat on August 15, 2017

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

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Network Analytics

Customer Service and Retention
By Pete Koat on August 1, 2017

Customer Service and Retention have a significant effect on subscriber churn rates

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General

Enhancing Customer Care, Part 1: The Customer Lifecycle
By Pete Koat on July 25, 2017

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one customer’s...

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Network Analytics

The Wired Operator in a Wireless World 3: Tailor Promo to Improve ROI
By Pete Koat on March 7, 2017

A small or medium-sized business using too much bandwidth may have different needs to a residential subscriber. For example, a hotel may be interested in a new fiber service to improve...

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Automation Device Management Network Analytics

The Wired Operator in a Wireless World, Part 2: Self-Driving Networks
By Pete Koat on February 28, 2017

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...

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