Incognito Software Systems Inc. has recently partnered with leading global analyst firm, Analysys Mason, to research the operational savings gained from new generation point solutions built...
Continue ReadingStay up-to-date on the latest industry trends around networking, next-generation services, and digital transformation projects.
Incognito Software Systems Inc. has recently partnered with leading global analyst firm, Analysys Mason, to research the operational savings gained from new generation point solutions built...
Continue ReadingDigital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same home WiFi...
Continue ReadingDevice Management Network Analytics Service Orchestration
The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....
Continue ReadingNetwork Analytics Service Orchestration
Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining thetraditional services catalog as well as the method in which customers can...
Continue ReadingQuality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the customer...
Continue ReadingDevice Management Network Analytics
As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...
Continue ReadingCustomer Service and Retention have a significant effect on subscriber churn rates
Continue ReadingThe readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one customer’s...
Continue ReadingA small or medium-sized business using too much bandwidth may have different needs to a residential subscriber. For example, a hotel may be interested in a new fiber service to improve...
Continue ReadingAutomation Device Management Network Analytics
Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...
Continue ReadingWith over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
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