Incognito Blog

Your source for opinion and insight on network management trends and subscriber experience optimization.

Minimize Service Interruption when Upgrading Firmware

Managing firmware upgrades can be a daunting task. Sometimes, engineers must upgrade thousands of devices from different brands and models across a multitude of networks. On top of that, operators require minimal to no service interruption to their customers, or they risk damaging quality of experience.

It’s no secret that MSOs are always trying to manage data, voice, and video services in a cost-effective way. Without an automated solution, configuration changes and firmware updates can add to ongoing administration costs, affecting the company’s bottom line by diverting resources and reducing cost savings. Continue Reading

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