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2015 SCTE EXPO Recap: An Increase-of-Things

New Orleans played host to the 2015 SCTE EXPO – an annual cable telecommunications conference promoting technical knowledge in the industry. We stopped by to learn and engage with other peers in the industry. New Orleans is famous for many dishes like gumbo and jambalaya. For convenience sake you can usually order a sampler. So in my recap of the event, here’s a sampler of things to reflect on from the expo: Continue Reading

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5 Easy Ways to Improve Customer Experiences

In last week’s blog, we discovered the importance of customer experiences. We learnt that great customer experience not only keeps revenue flowing, it’s actually an efficient way to strengthen your incoming revenue stream.

In the 2014 American Consumer Satisfaction Index report, ISPs scored lower than all other related industries.

Don’t let this be an indication of your business. Here are 5 easy ways to improve customer experiences: Continue Reading

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Manage What You Measure with IPDR

Cable providers are facing challenging times — and there’s no quick fix in sight. The surging popularity of over-the-top (OTT) content is one of the biggest sources of additional bandwidth, with Netflix now accounting for more than one third of all downstream Internet traffic during peak hours in North America. It’s no wonder, then, that bottlenecks form during evening hours and deteriorate service quality.

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Tradeshows: Where in the World is Incognito Software Systems?

With both the Caribbean Cable and Telecommunication Association and National Cable Television Cooperative Winter Educational Conferences behind us, March is shaping up to be a busy month of tradeshows.

So where can you expect to find our team and learn about the latest Incognito Software Systems solutions over the month of March?

Check out our tradeshow schedule below, and contact us now if you want to meetup and discuss how Incognito solutions can work to help you meet the needs of modern subscribers. Continue Reading

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Super Stream Sunday: Are Operators Ready?

This weekend, broadband operators enter uncharted territory: an 11-hour bandwidth-streaming extravaganza in celebration of one of America’s favourite pastimes — Super Bowl Sunday.

For the first time ever, the big game will not only be available to cable TV subscribers. It will be streamed live on NBC’s website for anyone in the U.S. who tunes in, regardless of whether they pay for monthly services or not. Even outside of the U.S., Internet viewers can still tune in by paying $9.99 to stream the game from NBC.

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