Category: Guides


Quantifying the value of operational efficiency in home broadband networks

Digital transformation in home broadband networks is increasingly under the spotlight, and here’s why: As many as 80% of technical support calls from residential customers need to be escalated to technical staff, which drives up costs, increases resolution time, and impacts customer satisfaction. The operational costs alone can be staggering, where a further third of […]

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Three Essential A’s in Action at Digital Transformation World, Nice, May 14-17 2018

Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, significant operational efficiency.   Showcasing the power of digitization is a Catalyst being led by Orange, supported by a number of vendors including Incognito, Prodapt, Blue Prism, Re:infer, […]

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From Omnichannel to Zero-Touch with Automated Service Activation

As more operators move to become quad-play service providers in this, the modern age of telecoms, communication service providers (CSPs) or digital service providers (DSPs) have plenty of external and internal concerns. Externally, there is increasing pressure to keep pace with new technologies and services, not only from direct competitors but also from webscale players […]

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Give Network Administrators A Zero-Impact Firmware Update Solution

Struggles with the firmware update process are well known by Network Administrators in the cable industry. The copious tasks required to complete an end-to-end firmware update are painstaking and error-prone, often making the investment not worth the time it takes to complete the work. These manual tasks generally include: Discovering the device’s current firmware version […]

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UI/UX: Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

For cable and telecommunication service providers, subscriber self-care dashboards are an essential part of an optimal customer experience. By giving subscribers the ability to adjust settings within the home network, such as WiFi passwords and parental controls, providers are saving operational time and money. However, not all subscribers arrive at a self-care dashboard with the […]

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How a DNS Proxy Service Can Reduce the Risk of VoIP Service Downtime

Consumers are embracing VoIP services now more than ever as they get used to calling over Internet application services such as Skype, Facetime, and Google Hangouts. Market Research Store predict that the global value of the VoIP services market is expected to reach above USD140 billion in 2021, representing a compound annual growth rate of […]

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