Category: Trends





Give Network Administrators A Zero-Impact Firmware Update Solution

Struggles with the firmware update process are well known by Network Administrators in the cable industry. The copious tasks required to complete an end-to-end firmware update are painstaking and error-prone, often making the investment not worth the time it takes to complete the work. These manual tasks generally include: Discovering the device’s current firmware version […]

Read More

How a DNS Proxy Service Can Reduce the Risk of VoIP Service Downtime

Consumers are embracing VoIP services now more than ever as they get used to calling over Internet application services such as Skype, Facetime, and Google Hangouts. Market Research Store predict that the global value of the VoIP services market is expected to reach above USD140 billion in 2021, representing a compound annual growth rate of […]

Read More

Benefits of a Service Repository: Faster Service Configuration and Improved Subscriber Tracking

In the current environment of fast evolving market demands, service providers must be able to react quickly when deploying new services or they risk playing catch up with their competition. Subscribers will always want new dynamic service options as fast as possible, and having the ability to configure service offerings from an OSS platform within […]

Read More

Webinar Invitation: How to Solve Firmware Update Challenges

New firmware images are released on a weekly basis to add new functionality, patch security holes, increase stability, and improve broadband performance. However, updating firmware on gateways is renowned across the broadband industry as a time consuming and error-prone process — often resulting in upset customers and increasing the number of complaints to the help […]

Read More


Why Homegrown Subscriber ID Solutions Limit Problem Solving

Most service providers are aware that there needs to be a simple, fast way to identify subscribers. Unfortunately, in reality, mapping IP addresses back to subscribers for identification purposes —  such as lawful interception requests or acceptable use policy violations — can be complicated. It usually involves analyzing data sets, completing manual audits, or reliance […]

Read More

Get Your Guide to Broadband World Forum 2017

Are your ready for the most exciting telecommunications industry event of the year, Broadband World Forum 2017? We’re thrilled to be attending this year’s conference, where we’ll be set up to show what the future of customer care looks like. Visit the Incognito Software stand, B110, to learn about enabling next-generation customer care experiences on […]

Read More